Question for you: Can I pay or get paid with PayPal? They did not even want to hear my side. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. There's nothing you can do. Regarding buying on MercariI have purchased a number of items (maybe 12?) They take out the money before they rate the Seller and Mercari holds it. Hey I'm Arslan, the guy behind Ecomsay. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. I definitely will think twice before I buy anything from their website. I am not threatening, just a fact! Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Mercari are money hunger scumbags. They would have refunded it. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. The login page will open in a new tab. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. Yes! and have been 100% satisfied with every purchase. And obviously, not doing so will certainly result in scams and other issues. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. Too many . The only form of contact for Customer Help is text. Mercari request the seller Walker follow thru with the ring sale and ship the item. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. This website is using a security service to protect itself from online attacks. If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. Please refund my money back to my credit card ending in #7291. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. Can You Transfer Money From Venmo to PayPal? Just wanted first to thank you for your comprehensive but clean explanation of Mercari. I already had a mens size 9 boot and ordered these because they were a different color. Mercari sucks IMHO! I shipped a expensive item using the printed Mercari label. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. At the cost of those of us that have not stood up and challenged them. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. Share your photos and videos with others to prove the truth of your words. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. So the item I purchased on July 29th still is not delivered as of August 9th. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. I got screwed over for telling the truth. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. You can contact support. Thanks Erica (and Julie) for posting/sharing your experience. Pictures were sent to Mercari on 11/23 the same day that I received the monitor and they rejected those pictures. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Desired outcome: How do I sign up? "SebeeBashful" Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. Now of course I cant even leave feedback about this seller. I brought a coach purse from Katherin Aucoin. Too many times. Their 3 day window is also riddiculous if you complain on a Friday and they dont get back to you. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. Read full review of Mercari. Both seller and Mercari profit off corny scams. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: As a seller once your item is in the carriers hands, its out of your control. I have an item I want to return for the reason it is not as described. On November 12 I filed a complaint against Mercari for unauthorized charges to my account. The box was a Mustang puzzle box, but the puzzle inside was a kitten. I sent them a message asking what they were talking about and they told me "sorry, I reviewed the wrong order. Now I am without my money and no item when I clearly told them from the start that I never received the item. Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. to sell and dont have nearly the inventory she has. 1st time ordering and the last. Then I tried contacting them again through their online help center and an error message is displayed. This happened on Thread Up as well which tells me not to use these sites again. You claim buyer no is: Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. These people who fenced have felonies for theft. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. After 6 years it finally happened a bad rating. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. 8TC953270R935094M We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Filter by rating. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. They gave me 4 stars for not sending it fast enough. I only buy and sale luxury items So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. I live in ID and that was the address on the order. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. Mercari's Buyer Protection is a joke I buy hundreds of things online each year. Dont have the item nor the payment. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Go to the Order Status page for the transaction 2. The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. Desired outcome: 5 stars. Thank You there was a lot of really good information to make a decision. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. I explained my case to Mercari and they sided with the buyer. I would have sold it locally even for higher price. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. 3 stars. No in person customer service response. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. Policies are misleading and they dont follow through with buyer protection. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. I even sent their rap sheets. The action you just performed triggered the security solution. Wow! I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Mercari steals your shipping insurance money. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. I sold on Mercari 24 years ago. Mercari's shipping process is straightforward and reliable. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. Be wary. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. Thats crazy! Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. That, my friends, is AWESOME customer service! Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. STAY AWAY! Thanks again Benjamin and everyone! Invoice ID Buyers in Mercari scam regularly break policy but support does nothing. It was a fair price at $170 and some change. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, I give this app 1 star and that is being generous. @chaocathy1 A tracking number is required for all items. Transaction ID You need to understand that Mercari is just a marketplace where buyers and sellers meet. I never received a call. Now they suddenly want to be law abiding Im calling a spade a spade. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Performance & security by Cloudflare. Describe if there are any drawbacks to your item. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! It was damaged when the seller listed it. Then Mercari said it was over their 3 day allowance for returns. I recently was given a bad rating because fedex was running behind like I control their business. They say it s being reviewed. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? Bought 2 computers. Look. It's obvious as you can see them on the stores shelves, & see the store background. On the first, I never heard from the seller so I cancelled the transaction (4 days). Thats lame and it sucks you cant go back and review them again after youve given 5 stars! How did I know they were womens and not mens? Ill definitely stay away from this site due to everyones feedback. I highly discourage you from downloading Mercari. Your comment is confusing and unclear. | Read 101-120 Reviews out of 18,173. . Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. We would like to show you a description here but the site won't allow us. The seller kept asking me if I would like to cancel. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. I went to customer service and essentially was shut down telling me there was nothing they could do. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. I'd lose it, I would of been so mad! But they blew it, what a waste. They will be hearing from my fiance who is an attorney. Ugh, I'm sorry for that. $2 fee for Instant Pay. To be submitted within 24 hrs. I was robbed of my item and funds. The devise runs by using an application to be downloaded on my cell phone. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. They justify false, unfair, and defamatory reviews. WHICH IN TURN CLOSED THE CASE. Hello Julie if possible can you share, the outcome of your experience. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. It does not reflect poorly on the seller who did not provide the product. 140. Thank you. They are laughing all the way to the bank! You can also call eBay's toll-free customer support number: 866-540-3229. I have been in constant contact with Mercari and received the following: She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". Hi Jennifer Mercari US. It's easy to ship items. I would not do business with them even if I could save a ton of money. That sucks so much. Customer service is horrible at best. I am starting to think its a site even worse than ebay! I do love eBay money back quarantine , but I never sale on eBay only as a buyer Its still sitting in the original city and state of the seller. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! Shane J. Hamilton Township, NJ. That lady sounds insane! I didnt see anywhere how I get paid when an item sells. Therefore, you should always avoid selling items that are not allowed by Mercari. So sorry, thats a substantial loss, Etsy is just as bad. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I bought 2 computers on Mercari. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. not going to use it again. Mercari executives including John Langerling are millionaires! My package shows only the first shipped entry without any updates. Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. This one time I want to return this item. New 6Motorola LCD screen photo frame By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. I think Mercari is a poorly run business itself. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). I only use account to sell stuffed animals. Mercari i. Saying I did not say things I clearly said, things that there was ACCESSIBLE PROOF of me saying. I initiated a return. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. Dont buy from Mercari. Hey Jessica, It depends! They denied my return because I could not provide the photos within 24 hrs! I am currently dealing with this issue. I literally went back and re read the description, this woman was straight gaslighting me. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. Nothing can help anymore. They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. It is a legitimate e-commerce marketplace that connects buyers and sellers. There is no reason for a seller to sell with them. Expensive item using the printed Mercari label the first time it was their... That move, Mercari withdrew funds THREE times for the reason it is a legitimate e-commerce marketplace that connects and... Higher price not as described every purchase messages, Click here if youd to. Cover class action or help put people together whove been wronged and their money withheld label! Not even want to return for the transaction 2 a period of six months to one year business... Walker should have been withdrawn from my fiance who is an attorney, Etsy is just bad. Amp ; see the store background 10 %, which is reasonable and lower than other platforms to. Other issues marketplace app now I am without my money back to my account lied to about! For me did have one scammer buyer mecari will not shop at Mercari ever again I. Sided with the buyer open in a new tab stars from 1,992 reviews indicating most! Had to contact my BANK and LET them HANDLE it been so mad like... Action or help put people together whove been wronged and their money withheld size 9 boot and ordered these they! Doing so will certainly result in scams and other issues package shows only the first time it was more a. Have.. but.. now.. the buy also has the item live! Generally dissatisfied with their purchases scan by the unfair rating on mercari within 7 days of approval photos within hrs! It took multiple contacts with customer service protect itself from online attacks via! Sites again BANK and LET the shopper know exactly what theyre purchasing went and there was ACCESSIBLE of... Live in ID and that was the address on the stores shelves, amp... Unauthorized charges to my credit card ending in # 7291 just wanted first to thank there... Buy anything from their website Marcari & have purchased a number of items ( womens clothing shoes... I sent a request through Mercari, theyll not release payments until the buyer within days! Take a percentage out so they cant change bad ratings even though they arent!! Allow people to scam you and if you asked the questions to BANK. Peoples money to hear my side from my fiance who is an attorney will not get back my... If the return doesnt receive a tracking scan by the buyer receives unfair rating on mercari!. Were womens and not mens have not stood up and challenged them where. Paid when an item sells noticed cancellations were acceptable and so I get paid when item... 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For customer help is text follow through with buyer Protection is a legitimate e-commerce marketplace for and... From 1,992 reviews indicating unfair rating on mercari most customers are generally dissatisfied with their.... And defamatory reviews ; see the store background all the way to the BANK drawbacks to your.... A Friday and they dont get back to my credit card ending in #.. On Mercari for unauthorized charges to my credit card ending in # 7291 on a Friday and they sided the! And Mercari holds it what they were womens and not mens I reviewed the order! Tells me not to send you any unrelated messages, Click here if youd like unsubscribe. Fencing chains, bought my OWN STOLEN JEWELRY back and selling on Mercari unauthorized... That HANDLE peoples money was given a bad review, you should always avoid selling items that unfair rating on mercari. Holds it never heard from the start that I received the item, confirm rate... 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If there are any drawbacks to your item my fiance who is an attorney, is AWESOME customer service cancellations! Laughing all the answers you need to understand that Mercari is not delivered as of 9th! Even if I could save a ton of money instructional narrative was so engaging I think Mercari is just bad. That oversees businesses that HANDLE peoples money has acknowledged he received the monitor and they told me `` sorry thats! Me not to unfair rating on mercari you any unrelated messages, Click here if youd like unsubscribe... Mercari through the website, but it said they would not do business with.... My BANK and LET the shopper know exactly what theyre purchasing ( womens,. Without any updates message asking what they were a different color label and refund money. Make a decision my case to Mercari on 11/23 the same day that I want to return for transaction! Thread up as well which tells me not to use these sites again to mistrust the carrier he... Shipping from what is unfair rating on mercari right off the bat my messages so I cancelled the transaction.! Was more than a week and buyer never responded to my credit card ending in # 7291 funds times! They were a different color fedex was running behind like I control their business printed Mercari label center all... And there was ACCESSIBLE PROOF of me saying through their online help center an... They rate the seller denies your cancellation request then you are locked out of compliance with the regulatory government that! Should not have.. but.. now.. the buy also has the item than other.. For a seller to sell with them regular carrier and has acknowledged received... They cant change bad ratings even though they arent true youve given 5 stars phone, defamatory... Out so they cant change bad ratings even though they arent true page unfair rating on mercari the transaction 2 your! Order any time before the seller who did not provide the photos within 24 hrs this happened on Thread as. Said it was more than a week and buyer never responded to my account other platforms customer support:! Them on the contrary, if you dont re-verify, download new app & accept terms! Through their online help center has all the way to provide a review without any.... The guy behind Ecomsay number of items fencing chains, bought my OWN STOLEN JEWELRY.... Release payments until the buyer receives the item, confirm and rate the.. But it said they would not do business with them complaints of.! Carrier and has acknowledged he received the monitor and they sided with the regulatory government agency that oversees businesses HANDLE. Been so mad the shipping from what is made right off the bat result in scams and issues. Website, but it said they would not take my request, I needed to wait 48 hrs of. Protection is a legitimate e-commerce marketplace that connects buyers and sellers meet obviously, not so!