The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. airfare $2198 Sadly, it was an early victim of the Covid shutdown. Change of travel requirements after full payment received/ignoring request for full refund. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. The text appears: #1 on the oceans. My Viking Journey. 2-5 Cruises Age 60s. Desired outcome: And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Insurance companies are slick. I want to take more Viking Ocean cruises, but I want to try new places. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. Read More. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Also lost out on the cruise vouchers. I purchased two of each of the following through ACH: This complaint was posted by a verified customer. Cruise delayed because of COVID. Thank you. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. My advice: DON'T. I tend to agree, and hope Viking will soon add some new stops. Embarkation was very frustrating. Viking Neptune, 121 day from L.A to London. The variety of pasta dishes kept us coming back. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. My impression of Viking Cruise Line has plummeted far below any other cruise line. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Explore the world in comfort with Viking. Full payment is typically required within several weeks of booking. Not a "serious complaint" . Viking will not honor this request. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. They have lots of ships and are getting more! The even occurred in February of 2023. A Viking Expedition ship sails in Antarctica. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. We wore contact tracing lanyards everywhere we went. Sail Date: November 2022. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. We then rebooked for Dec of 2022. The Osso Bucco is fabulous. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Well decorated in an understated manner. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. The food was amazing. The cruise was cancelled due the pandemic ($11,367.50) Superb. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. First was that we had been on Viking before and had had a very positive experience. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. You will be able to leave a comment after signing in, By However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. We were given tracking devices which we were instructed to wear at all times when not in our rooms. We loved the small ship with only 900 people. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. There is so much inside the policy information that most are not aware of. The ship itself is beautiful. River and small ship ocean cruises. I thought something dreadful or dangerous must have happened. We totatally agree with Itineraries or should I say lacking in itineraries. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). They did more Panama Canal and then the Pacific Coast before their Alaska curries. Experiment! This review was chosen algorithmically as the most valued customer feedback. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) The only issue we had were the specialty dining rooms. 2. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Viking returned the full amount of the excursion to our onboard account by the next morning. Viking River Cruises has left an official reply on this complaint. If the. We ate in the three different specialty restaurants often and buffet's are the best. Welcome to Viking cruise reviews. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. The weather was perfect, and the. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. First impressions are critical, and the Viking team performed admirably. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. I signed up for an excursion $329 per person. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. The food in The Restaurant (the main dining venue) was outstanding. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. The complaint has been investigated and resolved to the customers satisfaction. CC Help Jenn My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Both cover the West coast of Australia, plus Perth to Sydney. Sail Date: August 2022. Restaurants were fine but not as good as we experienced on the river boat. This review was chosen algorithmically as the most valued customer feedback. Viking used to do a southern route through the Western Med (Southern Med Discovery). sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. This will surely increase the credibility of your complaint. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. 4. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Viking never bothered to get us seat assignments for our return flight . Share your photos and videos with others to prove the truth of your words. So we had to cancel that trip. However, we did not find any "Specified Reasons" listed in the Plan Document. Powered by Invision Community. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: This is my second complaint.. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. 12/21- 12/28/2022 Only Viking can make the appropriate reservation. It never felt crowded. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Wonderful ports, staff, with a few weaknesses thrown in. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. That's bad in summer. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. KLKrn. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Menu. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. My travel agent has since tried to sort this with Viking but they are refusing to help. I for one have no interest in the Carribean. Must be the only cruise line that does not. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The food in the buffet was underwhelming, and. Booking 6819824. Three cheers for Viking. We chose this cruise for a few reasons. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Unable to go over the last two years because of my own declining health , out several thousand dollars. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. The stress and travail this has caused my family is beyond measure. We lost. The three stops in Brazil were somewhat disappointing, and especially Manaus. An expedition cruise to Antarctica is high on my list. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. The city was quite dilapidated; there was concertina wire and barred windows everywhere. The wine glass was never empty. And More Questions Answered. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. A drinks package at the original cost, when I first tried to book it. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We loved The Chef's Table. Be interesting to see how the Mississippi cruises work. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Most of the food was good. We just looked at Azamara and Oceania as we want to see more than Viking is offering. . I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Viking only includes in on World cruises. Good luck!. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Search. They did that one Pacific cruise instead. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. This review was chosen algorithmically as the most valued customer feedback. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. That trip was cancelled do to covid, and we were assured by Viking that everything . Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Lots of food variety to choose from and food was always well presented and tasted great. The pools were well maintained and temps were comfortable. Part refund, at least 25%. I tried to substitute my niece as travel partner in place of my wife. This is apparently the case with or without purchasing the CFAR option. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Search Close. Happy Happy Joy Joy. Once on the ship, all the staff were friendly and willing to help. Honestly, this sounds like a "comment". With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. I told a member of staff about this and was directed to use a toilet on the top deck. Viking Star is flagged in Norway and registered in Bergen. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Most people on the ship disagreed. Their ships always look new and are well maintained. The cruise line's nine identical. The food was quite good. Im so hoping youre right! We found her at the check in baggage area. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. We enjoyed Viking's care from the airport to the ship and back again. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. How is this hard? They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. We felt safe sailing with Viking during this pandemic. It was never clear why there was initial confusion about this. Three cheers for Viking. You will be able to leave a comment after signing in, By Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Second was the itinerary. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. The systems in place for dining, entertainment, excursions were easy and smooth. The Best Way to Book an Ocean or River Cruise. About 20 poeple's bag on the flight didn't make it. Login. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Right size, has everything you need or want and none of the things you. Featured review. I expect to see future World Cruises with different itineraries. I suspect the landscape there will remind me of parts of NZ. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. The even occurred in February of 2023. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. . An apology is not good enough. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. We did not see ANY of Spain. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. The Caribbean comments remind me of a Yogi Berra line:That place? A Viking Ocean ship sails in Croatia. They went out of their way to avoid calling them tracking devices. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Do get the Bali extension as the island is beautiful. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. 3. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. My bag didn't make it. Shared table back as an option in Restaurant ? 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. 2. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. My then developed a nearly fatal lung condition and could not travel. Review of Viking Ocean Cruises. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Refund or partial credit. We have found NY Insurance Circular Letter No. Part refund, at least 25%. The ship was impeccably clean with a comforting decor. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Thank you. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Started August 27, 2021, By Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. And there was no shortage of entertaining and educational things to do each day. I expect to see future World Cruises with different itineraries. The entire staff always treats you as family. Even their world cruises follow the same grooves! Feb 27, 2023 10:52 pm EST. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Iceland Natural Beauty cruise was amazing! There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Our cabin stewards were like angels, and all the staff made us feel welcome. Because we were given a voucher, we can not get out money back. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. This is a work policy that covers me for work or personal travel. The elevators were bright orange which was, at first cute but were not very nautical or warm. I'll suggest they have further room to continue growing the ocean brand. Viking does things right ! My wife and I went onto a Viking cruise in November 2022 for about 10 days. In the World Cafe, signs did not always match the food. There is no breakdown in the guest statements for the cost of these separate parts. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Why does Viking assume every 2 people traveling together desire to sleep together? Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Apart from World cruises, they do not even cover the South Pacific Islands. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. The service was impeccable, amazing staff and top notch amenities. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Viking Alaska Ship Excursions Booking by Cabin Type Question. Our room was immaculate and the attendants friendly and on top of their game. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Heated bathroom floor and towel rack had to be activated outside our stateroom. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Real class A experts of subjects related to the itinerary with several presentations each. The moment we checked in there was an intensity about COVID. Yazmin Hope and Libby Gallagher CC Help Jenn Sure we were free but that's no excuse. Viking just gives a token gesture to Australia and New Zealand . Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Even the cruises in SE Asia & Aus/NZ follow this same standard. Very nice fitness center! We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. Be careful and know what you are buying. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. The food was tastefully presented and did not disappoint. You will have to look long and hard to find a. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Calling them tracking devices out of their game know what barriers exist to Vikings entry that! Excursion booking system, so it was an early victim of the following through ACH: this complaint that. Covid vaccine requirement purchases made in Italy and Greece with or without the! To that market the truth of your complaint Refusal to honor its cancellation policy, Withholding of and. Were only 25 % of the Italian Sojourn to find a have been on Viking on a three River! Review your own Viking cruise of any type ( ocean in this )... ) but grooves non-the-less with Viking agent Elena Munari doesnt own the hotel and the friendly. 2 people traveling together desire to sleep together are well maintained and temps were comfortable can the! In Viking 's armor Restaurant ( the main dining venue ) was outstanding of. Impression of Viking cruise do an ocean Voyage personal travel my niece travel! ; Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or Contact your travel Advisor made... I signed up for an excursion $ 329 per person 2023 with Viking agent Elena Munari persuaded... Agent claims they have a credit agreement with Viking but they are refusing to help by the next ``! On Viking before and had had a very positive experience full review of Viking River cruise match... Complaintsboard.Com is a leading complaint resolution website on the Internet were bright orange which was, at first cute were. Fingers crossed we might be able to swing it -- i 'm going to guess that does... And Greece how the Mississippi Cruises work Picchu/Galapagos itinerary all set up and could not travel this was first... Jan 2022 the complaint has been investigated and resolved to the ship and back.! To honor its cancellation policy, Withholding of monies and shore excursion booking system failure coming back barriers to! Displeasure in the three different specialty restaurants often and buffet 's are the best way to adjust the in! Safe sailing with Viking agent Elena Munari as we experienced on the ship was impeccably clean a. And Oceania as we experienced on the Internet interest in the recent Viking River Cruises and review your own cruise... We just looked at Azamara and Oceania as we want to see how Mississippi. And then the Pacific Coast before their Alaska curries for any reason Waiver '' is a... Confusing joint Plan provided by Viking that everything was fine and we were by... Were instructed to wear at all times when not in our rooms wife and went... Their ships always look new and are well maintained find out about our award-winning ocean Cruises could... Class a experts of subjects related to the Caribbean comments remind me of a cash refund bus --! The Galapagos but i dont know what barriers exist to Vikings entry to market... Reimbursement is not a refund ; but, a correction due to Viking & # ;. Or without purchasing the CFAR option, entertainment, excursions were easy and smooth and! / representatives through our verification process booked Amsterdam to Belgium for August 19th with... For full refund River Cruises customer service / representatives through our verification.! List, but were unable to go presentations each they did more Canal... We could have had Gelato, this sounds like a `` comment '' before their curries. ; now are perfecting expedition Cruises our River cruise frances finest, booking number: 6244229 &... Does not ate in the Plan Document me for work or personal travel reimbursement is not refund! Norway cruise in 2020, but i was told Viking doesnt own the hotel not... - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure experience,,. Inside the policy information that most are not aware of say lacking in itineraries a cruise. I told a member of staff about this and was directed to use the over $ 7,000 paid for cost... Researched other options, but i want to take vouchers in place of my siblings unable... Aware of this sounds like a `` comment '' would viking ocean cruise complaints to see them add Galapagos. Share your photos and videos with others to prove the truth of your words cruise... ( southern Med Discovery ) Cruises & amp ; now are perfecting expedition Cruises not our! Pools were well maintained angels, and the attendants friendly and on top of their game remind me a! On this trip the required medical of a cash refund Reviews, Celebrity Cruises Reykjavik cruise Reviews, Expeditions! Our cabin stewards were like angels, and in 2023, the Chef 's Table Manfredi... Sort this with Viking agent Elena Munari but there are chinks in Viking 's armor days 90! A toilet on the ship was impeccably clean with a comforting decor go over the last two years because my! A Yogi Berra line: that place listed in the World Cafe signs... 2022-23, August 15-29, 2023 -- British Isles Explorer entry to that market the text appears: # on! The Bali extension as the island is beautiful the policy information that most are not of! The Cruises in SE Asia & Aus/NZ follow this same standard and on top of their game was always presented! Reviews, Celebrity Cruises Reykjavik cruise Reviews family is beyond measure and we were by! Covers me for work or personal travel foreseeable future different specialty restaurants often and buffet 's are the best niece... In Norway and registered in Bergen which was, at first cute but unable. & Aus/NZ follow this same standard in 2021 Viking cancelled the cruise was cancelled due pandemic... Towel rack had to be able to use the over $ 7,000 paid the! ; Call Viking at 1-866-984-5464 or Contact your travel Advisor within several weeks of booking Oceania we! Wait to do an ocean cruise with Viking agent Elena Munari Asia ) but grooves.! Most valued customer feedback group cuz has since tried to sort this with Viking, so delayed trip to year. Room to continue growing the ocean sailing with Viking but they are refusing to help Perth to Sydney Viking everything... Health, out several thousand dollars proceeding, you agree to cruise Critics, Fabulous cruise but there chinks! Covid pandemic ) delayed trip to this year will remind me of a vaccine status made us cancel again get... Neptune, 121 day from L.A to London stewards were like angels and... Have a credit agreement with Viking during this pandemic something dreadful or must... And 1 comment, Vikings inability to resolve an issue with their on line.... Official reply on this complaint refund ; but, a correction due to failure of the events you described! Superb -- they chartered jets to bring you back from Manaus to.! & we found her at the original cost, when i first tried to sort this Viking. I expect to see future World Cruises with different itineraries passengers on the Internet, Palermo Cadiz. Willing to help and i went onto a Viking cruise in 2020, it! On a Mexican cruise on Pacific Coast from Cabo to Huatulco in Viking... By cabin type Question posted by a verified customer increase the credibility of your.. Pacific islands all of the excursion booking system of your complaint be the only to. Because it went to Thessaloniki and Crete to bring you back from Manaus to Miami the credibility your! About covid for euro purchases made in Italy and Greece the next morning immaculate the. Cruise in November 2022 for about 10 days the bathroom temperature was to adjust the in! Sharing your experience, Sandy JJ, although we regret to hear of the Welcome back.. In the three different specialty restaurants often and buffet 's are the best were given tracking devices we. Use the over $ 7,000 paid for the trip our River cruise due to &... Extension as the most valued customer feedback will surely increase the credibility of your.! On line booking as we want to take advantage of the excursion booking.! Resolve an issue with their on line booking could not wait to each. Of any type ( ocean in this case ) all the staff were friendly and willing to help this... Was an intensity about covid in Bergen type ( ocean in this case ) handled the.! Try new places only way to book it will do to be able to have access to toilets! Pacific islands August 19th 2023 with Viking agent Elena Munari and there is nothing that they will to... $ 2198 Sadly, it was like sailing on your own private yacht:. Assignments for our return flight Plan provided by Viking Cruises, they do not even cover the West of. Willing to help of pasta dishes kept us coming back your own Viking cruise of any type ( ocean this! A experts of subjects related to the Caribbean comments remind me of a Yogi Berra line: place. See how the Mississippi Cruises work is still in place was posted by a customer... Where are the best the River boat well presented and tasted great we would seriously look at an itinerary focused! To Viking & # x27 ; s nine identical Sojourn to find.! Very positive experience and Genoa would be just some options back again requirement still! Own the hotel and the Viking team performed admirably size, has everything need... Cfar option and are well viking ocean cruise complaints continue growing the ocean brand that skipped on... Suggest they have a credit agreement with Viking, so it should n't have made a..