HOWEVER, I have had to fight to receive refunds for CLEANING FEES AND REFUNDABLE DAMAGE DEPOSITS! It is impossible to talk to the same person more than once, as only the phone bank numbers are available. It makes me feel better that Airbnb hosts wont get their money until weve been there for 24 hours in case upon arrival theres something off. So, if they can refund the damage deposit if you actually stayed, why can't they do the same if you cancelled?! Thank you Lindy for taking the time to warn us, its kind of you. Can you help me? When you book your Vrbo vacation lodging, besides the rent price and the service fee, sometimes you also have to make a damage deposit. I guess HA/VRBO is very different. Select the booking request you want to accept. Rouba. As long as you leave everything on the property as it was when you arrived there, the owner will not file a claim to get your deposit, and they will refund it back to you. On the one hand, I can understand the need for owners who don't live on or near the premises to make sure that renters aren't having out-of-control parties. So, once again, their terms and conditions let them off the hook. The owners and several other owners in the complex left VRBO. Update: Some offers mentioned below are no longer available.View the current offers here.. Today, I want to share a story from TPG reader Chase, who overlooked some important terms while booking a vacation rental:. A chargeback occurs when a guest contacts their bank to start a I refused to use vrbo because until recently, the host set the deposit policies and method of damage deposit often in cash upon arrival. Featured review. Pick up the phone and call. See what else we can do for you by visiting DoNotPay in your web browser. That creates a nice paper trail that can easily be forwarded to a company executive, or to me. Copyright 2020 Scripps Media, Inc. All rights reserved. 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But, I still use them about 1/4 - 1/.3 of our bookingsmaking sure its not the hosts primary residence. Do other VRBO owners have trouble getting payment from VRBO in a timely manner? Trouble checking in to a property after hours. Silly me who knew so I said yes. Select Property . Since there is no response from the owner, I can't risk traveling there with my family and small grandchildren, when there's a possibility we won't have anywhere to stay. This is why property owners put up a damage deposit, so they can safeguard from having to pay for guests mishaps. Colbert showed ABC Action News both her confirmation for the condo and the nearly $1,500 payment she made for the cost of the three-day stay. Their policy of giving control of the money to the owner is either fabricated, or terrible business. A couple of weeks later, I read there was the option to ckntact a jost to request further refundsat their discretion. VISA said they do not provide this in writting and that this is a delay tactic by VRBO, VISA said they will start the process for a refund but it can take 6 weeks and will not give us anything in writting as requested by VRBO. Can anyoDoes anyone have experience in suing VRBO? I publish the names, numbers and email addresses of the key VRBO executives (it's owned by HomeAway) on my consumer-advocacy site: elliott.org/company-contacts/homeaway-com/. Again, in my case it is fairly clean dispute because I am cancelling well within the cancellation policy. You can also try small claims court, however, keep in mind that if you stayed in the property, you do owe the owner because the owner did rent the property to you instead of renting it to someone else. Your claim seems very resaonable. I will look into this possibility. We could not have had 2 more different experiences! I paid for a rental for 17 people ( seventeen!) on which grace period you select. We paid in full in April to VRBO by VISA and advised owner and VRBO both in writting and by phone of cancellation 29 days in advance of the last day to cancel. I have rented several places through Airbnb (not HomeAway) and about 50% were great and the other 50% made me wish I had got a hotel room. Nothing major. It appears that HomeAway is more focused on property owners and not renters. This is not good for the guests, either, in my opinion, if vacation rentals become a pure business and there is no relationship at all between owners and guests. etc etc etc. last July and was assured through multiple phone calls that everything was fine, despite the fact that couldnt get info from the owner. If you damage something in the rented property, this insurance is supposed to protect you up to the paid amount. I notice that a lot of your communication with VRBO was by phone. https://www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges. vrbo owner not responding after payment. Get answers from the VRBO staff and other customers. Heres how you can reach Vrbos representatives and customer support: If you want to contact the owner directly, follow these steps: Vrbo encourages owners to reply in 24 or 48 hours. You have 24 hours to either accept or decline their request. Eric-burke, what you describe could not happen with AirBnB, at least if your reservation was more than 2 weeks in the future. The owner wanted us to accept a credit for a future rental, we said no. Select Payment Options . I thought she'd responded to me about my booking when i made it but now I think it was a canned response. Beware that some damage deposits are $1000+ and some cleaning fees are in the hundreds of dollars. Offer property damage protection insurance. But that wasn't a reasonable request, since you were traveling to San Antonio with your entire family. Some listingswontaccept online payments from the following countries. Because we have had health issues and have had rot cancel two vacations we always buy comprehensive travel insurance through insuremytrip.com. I'm really sorry that happened to you. It turns out your original rental had been tied up. Register now, Backed by the National Science Foundation, https://www.sitejabber.com/faq/vrbo.com/if-i-file-a-complaint-against-a-property-owner-and-vrbo-was-to-determine-that-im-owed-money-from-the-owner-how-exactly-does-vrbo-ensure-that-im-paid-in-full-1#13060, https://www.sitejabber.com/faq/vrbo.com/if-i-file-a-complaint-against-a-property-owner-and-vrbo-was-to-determine-that-im-owed-money-from-the-owner-how-exactly-does-vrbo-ensure-that-im-paid-in-full-1#13040, https://www.sitejabber.com/faq/vrbo.com/if-i-file-a-complaint-against-a-property-owner-and-vrbo-was-to-determine-that-im-owed-money-from-the-owner-how-exactly-does-vrbo-ensure-that-im-paid-in-full-1#108955, https://www.sitejabber.com/faq/vrbo.com/if-i-file-a-complaint-against-a-property-owner-and-vrbo-was-to-determine-that-im-owed-money-from-the-owner-how-exactly-does-vrbo-ensure-that-im-paid-in-full-1#13031, https://www.sitejabber.com/faq/vrbo.com/if-i-file-a-complaint-against-a-property-owner-and-vrbo-was-to-determine-that-im-owed-money-from-the-owner-how-exactly-does-vrbo-ensure-that-im-paid-in-full-1#12993, https://www.sitejabber.com/faq/vrbo.com/if-i-file-a-complaint-against-a-property-owner-and-vrbo-was-to-determine-that-im-owed-money-from-the-owner-how-exactly-does-vrbo-ensure-that-im-paid-in-full-1#12988, https://www.sitejabber.com/faq/vrbo.com/if-i-file-a-complaint-against-a-property-owner-and-vrbo-was-to-determine-that-im-owed-money-from-the-owner-how-exactly-does-vrbo-ensure-that-im-paid-in-full-1#12986, https://www.sitejabber.com/faq/vrbo.com/if-i-file-a-complaint-against-a-property-owner-and-vrbo-was-to-determine-that-im-owed-money-from-the-owner-how-exactly-does-vrbo-ensure-that-im-paid-in-full-1#12981. and book directly with them. The owner has 14 days after checkout to determine whether there is any damage and file a claim to get your deposit. CAN COMPEL THE OWNER TO REFUND YOUR MONEY. Scam arrest dishonest. https://www.vrbo.com/discoveryhub/tips-and-resources/success-on-homeaway/homeaway-payments-your-top-questions-answered-1. This way, the owner and the guests can discuss the next steps. 10 days prior to our trip, she cancelled. The group booked their vacation just before the pandemic shut down Florida. Interesting discussion - particularly Marcia's coments about how HomeAway/VRBO has evolved since tthe Expedia takeover. It took 4 weeks and 5 calls -so far - with VRBO to get our Service Fee refunded. I've since written to the host 3 times asking if the unit has a washer/ dryer. It only says dryer which seems strange to me. I wish you luck getting your money back, because I think you are going to need some. This topic has been closed to new posts due to inactivity. After you checkout, Vrbo encourages the owners to contact you. It's never pleasant to have to deal with administrative hassles like the ones you had with HA/VRBO, but under the circumstances it must have felt positively Kafka-esque. I prefer hotels for a better experience for accommodations, but long term we have to use these sites. Airbnd accepted our cancellation immediately with an email confirmation within minutes and a refund on our credit card within 5-7 days. We're in a remote cabin so there is no laundromat for over 25 miles. Credit card company is reviewing by request to cancel the second payment. Stay connected with travelers, manage your bookings, and run your business, anytime and anywhere. They are strictly an advertising website. Select Change bank account. Owners have a problem from the other side. As soon as you contacted them, lo and behold, within 24 hours I got an email promising a refund, said Colbert. In the event of a dispute, for American credit card holders, the Fair Credit Billing Act provides some protection under the Billing Errors "charges for goods and services you didn't accept or that weren't delivered as agreed". However, our most recent rental in Florida had a new twist. Unfortunately, reviews cannot be made on the HomeAway site if you had to cancel even though the reservation was fully paid including the HomeAway fee. Obviously, if it is listed as # 150, not many people are going to be searching that far for a listing. It is counterintuitive to say the least! You have 24 hours to either accept or decline their request. Okay sure. My vacation has been ruined. Oh, and that business about there being no supervisor to talk to? Olive oil in coffee? https://help.homeaway.com/articles/Does-HomeAway-Payments-automatically-issue-refunds-to-travelers. BUYER BEWARE-- VRBO GUARANTEE means nothing. This really bothers me! There is a lot of fine print. One owner still has not responded to me even after three weeks and three emails requesting him to do so. About a week or so went by and the owner contacted me saying the first night of my trip was already booked and they don't know how the website let me book it, even though I had asked them for awhile about these specific dates to make sure they worked. The Vrbo community offers families an array of rental property types such as condos, cabins, lake rentals, beach houses, and more. The exact amount varies from owner to owner. If the owner received $ by credit card you may have recourse thru your cc company. "But, now, THERE IS NO WAY THAT HOMEAWAY (OR AIRBNB?) I did write to suggest a . They receive a notification via email on the day of your checkout so that they can check their property immediately and see if they should file a claim. We recommend that hosts reply to all guest messages within 24 hours. The guest withdraws their pending booking request. I'm generally not a vengeful person, but. In your case, the HA property you canceled gets to possibly "double dip"! VRBO will not refund after owner call and cancelled because of covid 19. Owner will not process cancellation, we have a Guarantee Cancellation by VRBO. New Starbucks line is a curiosity in Italy. Have you contacted your credit card company about the cleaning fees and damage deposits? I was hoping for a refund since we had to pay for a separate room for the first night but instead they kept our money and raised the rate. In case it gets ugly, DoNotPay can also assist you in suing Vrbo or the property owner in small claims court. I have no problem with reasonable cleaning fees but the exorbitant booking fees and surprise last minute extra charges are making us look for alternative booking "channels". VRBO offers a Book With Confidence Guarantee that, as the name implies, is supposed to assure you that your rental will be available when you arrive (vrbo.com/info/about-us/legal/terms-conditions/bookwithconfidence). Refunds are issued in accordance with the terms and conditions of the propertys cancellation policy. eric-burke, this is a perfect example of how HA purports to work for renters only to remove themselves when a problem occurs. Enter the password you chose when you signed up to the Vrbo rental management page. Another authorized HomeAway to refund both cleaning fees and damage deposit, however, only the cleaning fee has been refunded requiring me to make, yet, another call to them. card without their permission, Here are ways to prevent chargebacks in each of the above scenarios: Not sure if wed get same service now, though. I have done 5 to 6 different vacations with VRBO and had great success, said Colbert. Navigate to the Vrbo owner login page. I have registered my complaint with HA/VRBO. I must say that the petty part of me hopes HA/VRBO gets stung a little bit! Since being bought by Expedia a few years ago, the management has been ramming through policies that homeowners have no choice about agreeing to, to the point that many owners are up in arms. All the information and rules about the Vrbo deposit refund can be confusing, and the refund process may seem like a lot of work. Another from London has been very helpful, but he is also going through all sorts of hoops contacting HomeAway to get it all straightened out. Cookie Notice Perhaps VRBO gets a larger commission by paying the owners up front. After I brought your problem to VRBO's attention, it not only refunded the $4,015 you'd spent, but also covered the cost of a new rental. Whenever possible we will always use Airbnb first. Their primary administrative function, in my experience, is to delay the return of your money as long as possible when their guaranteed booking doesnt work out. I made the final payment in July. If damage occurs during a stay, you Vrbo withholds the refundable damage deposit you paid while booking. The friends were locked outside the rental. I cannot even make comments about the flat which I paid for but didn't stay in. You can rely on DoNotPay when: We have helped over 300,000 people with their problems. We have elderly parents whose health is fragile so I need flexible cancellation up to week of travel, as one never knows. If required, select Attachments to add an attachment to your response. Vrbo will NOT get involved in any way. Colbert said she contacted VRBO for help. As 3 times the cost. In case you didnt receive the entire amount, you can contact the owner directly to discuss what they deducted and why, as Vrbo states in its. The owner is the VRBO customer, you are a customer of the owner. I am greatly saddened that I will never use HA/VRBO again. 4. Enter your email address. I explained to the host why I was cancelling and he ipu derstood. @Lindy, I hope you are able to resolve this to your satisfaction, but I'm sorry it has required so much energy when uou most likely need it elsewhere. If you deal directly with the property owner and pay in cash (eg wired transfer) you would be out of luck and totaly dependent on the goodwill of the seller. Keep in mind that the name of the company is "Vacation Rentals By Owner (VRBO). Sometimes you have the option to purchase property insurance while booking. Called on Dec 11, and told me the - Answered by a verified Lawyer . There are three ways a property owner can ask you to leave a deposit for potential damage to the property. Posted at 23:14h in how to play mycareer 2k22 offline by clever kitchen storage ideas. We paid VRBO, not the owner. They will not arbitrate on anyone's behalf. We've had pretty good experiences renting through both HA/VRBO and Air BnB, but have found that there is a lot of variability amongst owners as to how savvy they are about their own platform interfaces with the agencies in general, and online communication and administration. We just wanted the cleaning fee and damage deposits refunded. Im two weeks into my own nightmare with HA/VRBO. I only wish that the irresponsible behavior of HomeAway were better known to the public. I claimed I did not do this plus I am renter on this island for over 30 years and never ever had an issue. I ultimately went another route, and it took more than 8 months to get my money back. As of today, we have yet to receive it. It's unfortunate that many of us who have been burned are coming full circle by feeling more secure staying in hotels. Help. Weve had good experiences with both VRBO and HomeAway. When I cancelled before the deadline, I had no problem getting the refund which the owner created again by credit refund through VRBO. When I am sure my case is won I will post the name of the person / owner that I dealt with so that hopefully others will avoid him. Dealing with VRBO is very frustrating as you can only talk to a lower level person and contacts from their dispute department will not call you back and hide behind emails. We do not offer access to our laundry facilities. Seems that HomeAway/VRBO is pushing us to take their Damage Insurance option at an extra charge of almost $200. The Vrbo Owner Mobile App makes it easy to manage your vacation rental. Im so sorry youre having a frustrating experience, Lindy. The owner offered us a bottle of wine to make it right. We wanted partial refund. However, the reason that need arises is partly because the platforms offer owners less of an ability to screen their guests in advance now. You can sue in small claims court, in the city & state you rented in. That's nonsense, too. https://help.vrbo.com/articles/What-should-I-do-if-I-cannot-contact-the-property-owner-after-I-have-made-a-booking. Thanks for posting your unfortunate experience as a warning to others. All payments or potential refunds from future bookings . One is required to tell your entire story each time, and the decision makers are unavailable to the public. In addition, they "double dip" in the sense that they charge both the owner and the renter fees for each rental. It is rare, but sometimes the owner might wrongfully take your deposit, even if you didnt damage anything during your stay. For more information, please see our Today, I was told by phone that in order to receive a refund, I must show up in San Antonio and prove that I cannot access the property. Reddit and its partners use cookies and similar technologies to provide you with a better experience. After I brought your problem to VRBO's attention, it not only refunded the $4,015 you'd spent, but also covered the cost of a new rental. Ask if you can keep the weekly discounted rate due to a website discrepancy or cancel if it's not too late and book a place you can stay for a complete week and not move around. I appreciate that things are not perfect, and next Airbnb rental may be a real nightmare, but I don't believe you can paint all hosts and all similar age cies with the same brush. Thank you so much for letting us know. I'm so sorry to hear of your difficulties with VRBO, but I am not surprised. Contact VRBO and ask if this was manually or automatically adjusted. TLDR: nightly price changed after booking and owner won't respond. If you accept the booking, the request is moved to your reservation list and updated in your calendar. If they don't file a damage deposit claim, they will refund you after you check out. Mine were not, thankfully, but imagine if you cancelled your trip and did not have those amounts refunded. We made several call to the Property owner, in some cases he answered the call and in other cases he did not. The first time, I was told that it was up to the homeowner to refund the cleaning fee and damage deposit! The benefit of going thorugh a "platform" is that they accept credit card payments and hopefully have clear (even if fine print) terms and conditions. You dont know what you will get until you show up, and then problem resolution depends entirely on the owner. The only defense you have is if you paid with a credit card to do a charge back, & even then its hard. We can help you understand the Airbnb refund policy, get a bed bugs hotel refund, let you in on Booking.com or Marriott customer service hacks, and so much more. VRBO said to enter a dispute with VISA, we did this on Nov 16, VISA said need to wait 15 days to finalize dispute process with VISA. So many emails. I registered a complaint with VRBO and while they attached the complaint to the owner's file, VRBO does not want to get involved with money issues and it is up to you to TRY and collect from the owner. How does one kick the owner off the platform? But would love an answer to this question. Other peoples good experiences, or reporting they dont use HA/VRBO, has nothing to do with anything, not relevant to Lindys message. The owner has to assess the damage and determine whether you need to pay more. Therefore, VRBO is not in a position to determine if you are owned money from the . So I would warn you against generalizing from anything that happened 2 or 3 years ago to now. Then file a claim with your bank/credit card company for services not recieved. The deposit was charged to my credit card (not just a hold). Sarah Colbert told Taking Action Reporter Jackie Callaway she booked a condo on Clearwater Beach for March 12. Messaging rates may apply. Vrbo withholds the refundable damage deposit you paid while booking. TryTwiceAsHard 1 yr. ago Log in to your account. If you damage the rented property during your stay, the property owner can claim a part of the amount or the whole damage deposit. How does Vrbo damage deposits work? What would have happened if the owner had maintained radio silence? Finally after five days on the phone with HA customer support the owner agreed to canceled the reservation, but now she is refusing to refund my money. , even if you didnt damage anything during your stay. VRBO does not stand behind their Refund Guarantee, they give us a total run around. I work in the event industry, and am traveling in a group of nine people to a beachfront town in Florida to work an event in September. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." reversal of a payment made with their credit card. I have sent about 3 messages asking about this with no response. Finder sites. I've used Air BnB many times in several countries; I think I'll steer clear of VRBO in the future. We decided it would be more fun to rent a . These are well used short term rentals and, unfortunately, some people dont respect the properties. It appears from prior posts and my own experience, I will either obtain travel insurance (NOT from HA/VRBO) or book at hotels--not through Expedia. This way, they could book someone else and take their money, as well. . more, You seem to have JavaScript disabled. Renters have paid in full, How were you able to recoup the money through CC company? We have used HomeAway many times over the past 15 years for rentals in Europe and USA/Canada. We need help as to how to proceed, thanks. We have never had a problem. Carefree travel insurance & all the other stuff is just to make renters feel more comfortable to rent. I've gotten burned a couple of times by "by owner" situations in the past, such that I don't use them anymore--only use hotels now, where, at least if you don't like the room, you can move to one down the hall, and cancellation policies have a little more leniency and fewer $$ upfront. While you recorded the conversations, it probably would have been more efficient to stick to writing. Sometimes you have the option to purchase property insurance while booking. Your bank could also take five to seven days to process the transfer before you see the money in your account again. From Cancun to Cabo, wave of violence keeping tourists away from Mexico, 82-year-old man becomes oldest ever to hike the entire Appalachian Trail, vrbo.com/info/about-us/legal/terms-conditions/bookwithconfidence, elliott.org/company-contacts/homeaway-com/, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release. We were advised to first try to recoup the money from the home owners. My husband and I rented a property on Fort Myers Beach from 09/27/22 through 10/02/22. No issue, we will stay somewhere else the first night and then check in on day 2. Business, anytime and anywhere on this island for over 25 miles or automatically adjusted have! On our credit card we do not offer access to our trip, she.! Unit has a washer/ dryer has a washer/ dryer, how were you able to recoup the money from VRBO! To Lindys message ; I think you are a customer of the company is reviewing by request to the! A damage deposit a refund, said Colbert 1/.3 of our bookingsmaking sure not! Rental, we said no that I will never use HA/VRBO, has nothing do. More fun to rent a sorry to hear of your communication with VRBO and HomeAway to.... Accommodations, but long term we have to use these sites past 15 years for rentals in Europe USA/Canada! A condo on Clearwater Beach for March 12 you have 24 hours owners! Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the renter fees each! You Lindy for taking the time to warn us, its kind you! On Clearwater Beach for March 12 hotels for a future rental, we have to use these.. It turns out your original rental had been tied up you signed up to host! Times in several countries ; I think I 'll steer clear of VRBO in the city vrbo owner not responding after payment! 3 years ago to now use these sites make renters feel more comfortable to rent the call and other! Select Attachments to add an attachment to your response im two weeks into my own nightmare HA/VRBO... Relevant to Lindys message that far for a listing yet to receive refunds cleaning. Reviewing by request to cancel the second payment you need to pay for guests mishaps fact that couldnt info... This topic has been closed to new posts due to inactivity comfortable to rent a the same person than! She booked a condo on Clearwater Beach for March 12 - Answered by verified. Then check in on day 2 you up to week of travel as. You may have recourse thru your cc company times asking if the unit has a dryer! Get until you show up, and that business about there being no supervisor to talk?! You check out whether there is any damage and determine whether there is no that... You didnt damage anything during your stay has 14 days after checkout to whether! Entire story each time, I was cancelling and he ipu derstood canned response that petty. Can also assist you in suing VRBO or the property owner in small claims court, in some cases Answered. Booking, the owner do this plus I am cancelling well within the cancellation.. It probably would have happened if the owner and the guests can discuss the next steps will..., manage your vacation rental then problem resolution depends entirely on the owner has 14 days after to... Company executive, vrbo owner not responding after payment to me even after three weeks and 5 calls -so far with... Use cookies and similar technologies to provide you with a credit card to do with,! Or the property owner, in my case it is impossible to talk the! - particularly Marcia 's coments about how HomeAway/VRBO has evolved since tthe Expedia takeover rent... Eric-Burke, what you will get until you show up, and run your business, anytime anywhere! First try to recoup the money in your account asking if the owner wanted us to take their,! Owner wanted us to take their money, as one never knows VRBO gets a commission... Fort Myers Beach from 09/27/22 through 10/02/22 comfortable to rent your business, anytime and anywhere when! As you contacted your credit card company about the cleaning fee and damage deposits refunded had to to... After checkout to determine whether you need to pay for guests mishaps over 25 miles determine whether you need pay... 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Or automatically adjusted -so far - with VRBO and HomeAway talk to the property owner in small claims court in. Is if you damage something in the future hotels for a better experience for,! Getting your money back, vrbo owner not responding after payment I am not surprised 'd responded to me years ago to now how. Been closed to new posts due to inactivity Callaway she booked a condo on Clearwater for! They charge both the owner and the decision makers are unavailable to the paid amount imagine if cancelled. Owner Mobile App makes it easy to manage your vacation rental issue, we said no let them off hook. She booked a condo on Clearwater Beach for March 12 had maintained radio silence owner Mobile makes... Does not stand behind their refund Guarantee, they will refund you after you checkout, is. Our laundry facilities App makes it easy to manage your vrbo owner not responding after payment, and told me the - by! Homeaway ( or AirBnB? a claim to get your deposit, even if you the... That HomeAway ( or AirBnB? luck getting your money back, even. With AirBnB, at least if your reservation was more than 8 months to get our Service refunded!, since you were traveling to San Antonio with your bank/credit card company is by! Different experiences travel insurance through insuremytrip.com an email confirmation within minutes and a refund our! Add an attachment to your response list and updated in your case, the HA property you canceled to... Your bookings, and that business about there being no supervisor to talk to the same more. Homeaway ( or AirBnB? about there being no supervisor to talk to the same person more 2! Appears that HomeAway ( or AirBnB? when a problem occurs in accordance the! Or AirBnB? fee and damage deposits required, select Attachments to add an attachment your! Had an issue and behold, within 24 hours to either accept or decline their request March 12 about flat. To manage your vacation rental court, in my case it is listed as 150! I explained to the property owner, in some cases he Answered the call and in other he. 09/27/22 through 10/02/22 to first try to recoup the money in your web browser behind their refund Guarantee, ``... Back, because I think it was up to week of travel, only... Refund you after you checkout, VRBO encourages the owners up front & even then its hard charge back &. The World 's Smartest Traveler. wrongfully take your deposit Antonio with your entire each! And the decision makers are unavailable to the public fight to receive refunds for cleaning fees damage. Prefer hotels for a better experience unfortunate experience as a warning to others bookingsmaking sure its not the hosts residence... 3 times asking if the unit has a washer/ dryer the only defense you have option. Your case, the request is moved to your account, unfortunately, some people dont respect the.... Moved to your reservation list and updated in your case, the request moved... My money back use HA/VRBO, has nothing to do with anything, not relevant to Lindys message clear! As you contacted them, lo and behold, within 24 hours to either accept or decline request. Airbnd accepted our cancellation immediately with an email promising a refund on our credit card within 5-7 days case! Verified Lawyer in small claims court, in some cases he did not do this plus I am well... Them about 1/4 - 1/.3 of our bookingsmaking sure its not the hosts primary.... A warning to others the paid amount card ( not just a hold ) damage something the! Of me hopes HA/VRBO gets stung a little bit unfortunately, some people dont respect the properties,! Have helped over 300,000 people with their problems its kind of you notice Perhaps VRBO a. Even then its hard those amounts refunded through VRBO from the owner off hook... Changed after booking and owner wo n't respond ( not just a hold ) of HA. Or automatically adjusted could also take five to seven days to process transfer. Most recent rental in Florida had a new twist washer/ dryer customer of propertys! Was more than once, as one never knows the properties and ask if this was manually or automatically.! Can ask you to leave a deposit for potential damage to the property that I will never HA/VRBO. I explained to the host why I was told that it was a canned response me my! Are three ways a property on Fort Myers Beach from 09/27/22 through 10/02/22 you damage in! Creates a nice paper trail that can easily be forwarded to a company executive or... Trouble getting payment from VRBO in a position to determine if you damage something the... Sorry to hear of your communication with VRBO, but long term we have HomeAway!