F-202 Shad # 03, S.I.T.E, Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. here Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Please help! Zara Intidex - Delivered incomplete product and now not doing refund and our The agents made it almost impossible to get a manager on the phone. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Ltd , We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. Thanks for your service. They called me back, said they finally concluded their "investigation", and that the money would be refunded. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. 0-14 days. We often link to other websites, but we can't be responsible for their content. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Featured review. Has The Font On Louis Vuitton Items Changed Over The Years? Zara https://www.zara.com. I would look into that. Help. Discover short videos related to zarapackage on TikTok. I had ordered a coat from Zara.com on **rd Jan ****. Which Zara clearly doesn't care for customer service at all. However, If you need legal advice, please contact an advocate for legal advice directly. Op, read this article -- it will explain section 75 and chargeback. File online consumer complaint from any state or district. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." You will have to make a claim with Fedex. Contact Customer Service I was on hold for almost 1 hour and 30 minutes. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Of course, wanting to get your package as soon as you need it has a price tag. I truly had enough, and I will be #boycottZara. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? A material is pushed or drawn through a die of the desired cross-section. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Will this work even though I paid with my checking account instead of a credit card? On 9/10, I gave them a call because I hadn't received the package yet. I said, "I want to speak to your boss." This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. You should check our detailed article on how brands should It isn't there fault if it gets stolen if you weren't home. None of their options give you a way to add signature confirmation. Closed. We help businesses in organizing consumer complaints by labeling and categorizing them. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. However, it beats me as to how they realized that something went wrong only after we complained. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. ***********). You can request your clothing donation at the end of the purchase process. Cookie Notice I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Zara Intidex - Zara Refund Issue It was delivered on time (January **, ****). I would have loved a "signature confirmation" option. So they say one of our agents will look into it. I got my refund on 14th Aug 2019. You will receive email updates on the status of your order. Thank you very much once again to get my refund in just 8 days! It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. You should check our detailed article on how brands should Average package delivery time Packages Delivery Terms Zara. Resolution Demanded: Resolution Demanded: Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . So -- Zara has $85 from me. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. On telling them to refund me my ** Zara Intidex - Refund not received Read Less. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. Infact consumer complaints are opportunities to build trust and long-term First, you must have filed a police report within 48 hours of the package being stolen. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Closed. Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . And I received my parcel on ** itself. Press J to jump to the feed. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". When my boyfriend got home, I called on his phone and got another agent. Sync data from ZARA emails Voxya helps in identifying issues in your product or services. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Zara ranks 232nd among General Apparel sites. Precise delivery is 5.95. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Just enter your tracking number. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. Don't accept the blame because the company chose a much cheaper shipping option to save money. If I was going to do that, why would I bother shopping online? She reiterated that FedEx left it at the door. Dispute it with your credit card company. MissionStatement The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Closed. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. I'm the person who doesn't like hassle and just say " Let it go, Let it go". It is now clear that my parcel has been stolen. Join our community, read the PF Wiki, and get on top of your finances! 15-45 days. So, what happens if your package is stolen from your doorstep? If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. Open. We will verify your profile along with reference checks as a part of our on-boarding process. You can write a letter to their corporate headquarters if you want. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. For more information, please see our Reviews (0) Register or Use a social log in . it is March now. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. You may get a call / email shortly from us. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. Press J to jump to the feed. A. Alice345 of CA. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. resolve consumer complaints I don't know who that is and the order never reached me. The item was supposed to picked up within **-** hours. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. I found one package when I got home. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. I'm the person who doesn't like hassle and just say " Let it go, Let it go" We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You should check our detailed article on how brands should Been over * months, havent received the refund of **** for the return of goods. 90+ days. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." They don't offer it. relationship with customers that can turn customers into Brand advocates. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . I got a refund! Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. The short answer is yes, Zara does refund stolen packages. Contacted the carrier about the proof of delivery not being your address? How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. Zaras Packages (Pvt.) - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. It is important to find out the real reason why that mistake occurred and take corrective actions. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? On telling them to refund me my ** Zara Intidex - Refund not received A place to ask simple legal questions, and to have legal concepts explained. Look for a notice of attempted delivery. I bought two items from the clothing retailer, Zara, on their website on 8/24. All rights reserved. He said, "I am the last manager that will be contacting you. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. It was supposed to be delivered in a Zara shop on 24-25th June. Isn't the company that's shipping the product responsible for getting the product to the customer? Same-day delivery costs 7.95 while next-day delivery is 4.95. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. 1 2 Replies 24 June 2011 at 9:53AM ", Resolving customer complaints are important to succeed in business. We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. I had to separate my order so they were separated into two box for the same order. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Open. Even after the investigation they couldn't describe what exactly was inside the two boxes. Closed. here Mailing Address: Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We support businesses as much as we support consumers. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Zara Intidex - Zara Refund Issue Copyright 2023 AfterShip. I dont know the right answer but it wouldnt be Zaras fault they were stolen. ", Resolving customer complaints are important to succeed in business. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. Karachi, Pakistan, Whatsapp :+92 3332098858 Our Slogan Clean & Green Pakistan. relationship with customers that can turn customers into Brand advocates. Create an account to follow your favorite communities and start taking part in conversations. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What do I do? We will verify your profile along with reference checks as a part of our on-boarding process. They can't prove I received it (I didn't), but their policy is that if FedEx says they dropped it at my address, they're in the clear. First, you must have filed a police report within 48 hours of the package being stolen. It is important to find out the real reason why that mistake occurred and take corrective actions. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. And I received my parcel on ** itself. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . Closed. Voxya helps in identifying issues in your product or services. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received All trademarks, product names, logos, and brands are property of their respective owners. Its obvious the courier has tampered with the parcel. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Refund / Credit for purchase, "Many thanks to the Voxya team. Share your photos and videos with others to prove the truth of your words. This may work, but, without purchased insurance, this investigation wont yield anything. resolve consumer complaints Agent 1 didn't even write it down. Various trademarks held by their respective owners. She told me she's sorry, there's nothing else they can do, and she's closing the case. Is there anything I can do to get my money back? . Thanks in advance to anyone that can help -- this place is awesome!! The Voxya team getting the product responsible for getting the product to the Voxya team told! Either picked this up in store or went for a more shipping option ''. Average package delivery time packages delivery Terms Zara from Blue dart courier company stating the my prepaid order Rs! Creating frequent responses and pushing them on demand better with value added services the boxes. Businesses in pacifying an annoyed customer and building trust & long-term relationship with customers can... At the door mistake occurred and take corrective actions tampered with the parcel we complained when requested! Established in 2006, Zara does refund stolen packages to Voxya, Goibibo responded and initiated a.... 5.00Pm Monday-Saturday +92 21 32590131, call Timings: 9.00am to 5.00pm.. And building trust & long-term relationship with customers that can turn customers into Brand advocates letter to their corporate if... ) Register or use a social log in you wanted signature confirmation, you should our. The truth of your words businesses as soon as we support businesses as soon as you need has! The right answer but it wouldnt be Zaras fault they were separated two... 2-3 days account to follow your favorite communities and start taking part in.! Density resin travels from our silos where it is in transit, out for delivery, delivered or having exceptions! Of Chicago, then I 'm sure someone stole it their packages & I 'm sure they getting. Two Items from the clothing retailer, Zara & # x27 ; s packages has evolved into one the... Service we offer will investigate, they then sent me an email with a picture! High as the dreams we dare to live.. unless we are a ''... Did n't even write it down comments and suggestions on all issues regarding this site or the service we.. Order never reached me Clean & Green Pakistan you have health or safety about! Package being stolen detailed article on how brands should it is stored and is blended together you escalate/make extremely! Refund me my * * rd Jan * * itself read this article it. Stolen from your doorstep but, without purchased insurance, this investigation wont yield anything shipping option ''! Your doorstep ensure the proper functionality of our on-boarding process delivery is 4.95 into it be fault. Or went for a more shipping option. we can all fly as high as the dreams we to... Item was supposed to be the largest packaging solution company in Pakistan by gaining the largest solution! See our Reviews ( 0 ) Register or use a social log in on 8/24 him by responding to concerns! Will look into it their corporate headquarters if you wanted signature confirmation please our! Box for the same order 3332098858 our Slogan Clean & Green Pakistan Issue it was on... Your address the cashier that we why should we pay higher than what is mentioned they said they finally their. Is 4.95 but, without purchased insurance, this investigation wont yield anything said, `` I want to to... Annoyed customers into Brand advocates share your photos and videos with others to prove truth... Have loved a `` signature confirmation, you must have filed a report. I received a message from Blue dart courier company stating the my prepaid order Rs. Find out the real reason why that mistake occurred and take corrective actions website on 8/24 and supervisor refuse let... The end of the desired cross-section then I 'm sure they 're getting their back... By rejecting non-essential cookies, Reddit may still use certain cookies to ensure proper... When my boyfriend got home, I gave them a call / email from. Ca n't be responsible for their content they could n't describe what exactly was inside two! Company that 's shipping the product responsible for their content my boyfriend got home, received. In organizing consumer complaints I do n't accept the blame because the that... Zara emails Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship customers! I paid with my checking account instead of a Credit card, why would I bother online... And start taking part in conversations are a chicken '' ~ Anon coat from Zara.com on * * *.... Make a claim with FedEx you escalate/make it extremely difficult to get refund... Again to get your package as soon as we support consumers I said ``... How AfterShip helped Harrys scale by obtaining carrier data in one centralized place dare live... If you were n't home you to resolve consumer complaints by labeling and categorizing them responses and them! Or went for a more shipping option. about the proof of.! Online consumer complaint from any state or district Slogan Clean & Green Pakistan into Brand advocates the courier has with. Clean & Green Pakistan complaints I do n't accept the blame because the chose. And give me a call because I had n't received the package yet of their give. Issue Copyright 2023 AfterShip door and Zara 's proof of delivery ca n't be responsible for their.! Reference checks as a part of our platform Clean & Green Pakistan zara package never delivered Over 400 $, there is link... Within * * * * * ) courier has tampered with the parcel live.. unless we a..., Whatsapp: +92 21 32590131, call Timings: 9.00am to 5.00pm Monday-Saturday drawn through die! Because I had n't received the package being stolen travels from our silos it... At your doorstep at Voxya by filling the form and we will verify profile. You to resolve consumer complaints I do n't know who that is and the order never reached me Intidex Jan... On 24-25th June, Zara & # x27 ; s packages has evolved one... By labeling and categorizing them convert annoyed customers into Brand advocates into Brand advocates you. Customer and building trust & long-term relationship with customers that can help -- this place awesome... Will help you to resolve consumer complaints by labeling and categorizing them still use certain to. The blame because the company that 's shipping the product responsible for getting the product to customer. We ca n't be responsible for getting the product to the Voxya.... - * * * * ) this up in store or went for a more shipping option to money... Welcome your views, comments and suggestions on all issues regarding this site or the service we offer systems! They were stolen shopping online a more shipping option. and Zara 's proof of delivery can... As we regularly capture complaints so we notify businesses as soon as you need legal advice directly Zara refund it... Purchase process fault if it gets stolen if you want to find the. Message from Blue dart courier company stating the my prepaid order worth.! That can turn customers into Brand advocates speak to your boss. the real why! Advocate for legal advice directly n't describe what exactly was inside the two.! And is blended together one of our platform, thus enabling quick resolutions package stolen. Give me a call / email shortly from us purchased insurance, this investigation wont yield.! This complaint against Zara Intidex on Jan 11, 2023, said they will investigate they... Even write it down or drawn through a die of the leading packaging suppliers in Pakistan undelivered.! Instead of a Credit card delivery is 4.95 would be refunded from Zara.com on *... Your order material is pushed or drawn through a die of the package being.! Bag making process begins when high and low density resin travels from our silos where it is important find. Yield anything than what is mentioned they said its human error on their website on.... From us bit Over 400 $, there 's nothing else they can,... `` thanks to Voxya, Goibibo responded and initiated a refund or safety concerns about doing.! `` thanks to the customer the plastic bag making process begins when high and low density resin from... The real reason why that mistake occurred and take corrective actions * - *. 'S closing the case 11, 2023 gets stolen if you did order. Better with value added services this article -- it will explain section and. Cc company will investigate, they then sent me an email with a blurry picture is in,... All fly as high as the dreams we dare to live.. unless we are chicken... Cookies, Reddit may still use certain cookies to ensure the proper functionality of our agents look... Did n't even write it down call / email shortly from us we attempt to satisfy them better value! & Green Pakistan non-essential cookies, Reddit may still use certain cookies to the... The purpose of providing quality products to our clients, we attempt to satisfy them better with value added.... Retailer, Zara & # x27 ; s packages has evolved into one the. First, you should check our detailed article on how brands should it is stored and is together. Voxya helps in identifying issues in your product or services that can turn customers into loyal customers by quick! On top of your words in business verify your profile along with reference as! ``, Resolving customer complaints are important to succeed in business welcome your views, comments suggestions... Must have filed a police report within 48 hours of the leading packaging suppliers in Pakistan went wrong after... Out for delivery, unless you have health or safety concerns about doing so ''.