You move deliberately and with speed. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Then, based on existing data or additional research, they build a plan to address the needs. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. Thanks. You also need to think creatively and be willing to experiment. Will be grateful! See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. This is where their technology platform comes into play. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. Free interview details posted anonymously by DoorDash interview candidates. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. Job Portraits is a creative studio that helps high-growth startups hire at scale. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. There was no researcher dedicated to this vertical. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. May 31, 2020 5 11. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. My goal is to put the pieces in place for the market to scale up naturally after I move on. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. View: 3842. Listen as if youre wrong.. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. They first identify an opportunity or get tasked to solve a business problem. That makes intuitive sense, as people can only eat that much. More deliveries per hour worked, better experience, less loss. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. As we get closer to launch, our work is more operations-heavy. This is a great way to save money on DoorDash, especially if you're a regular customer. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. How can we improve it? Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. The Launchers walk the talk they do deliveries themselves. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. If the experiment proves successful, the idea may be considered to be productized. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. All with excellent data engineering teams. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Bain & Company All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Doordash Interview Questions with Answer Examples. As a result, much of the DoorDash marketplace is now driven by data. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. Get email updates for new Merchant Services jobs in Tempe, AZ. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Being a leader at DoorDash means empowering the people on your team to be successful.. what menu item to present first), and understand what option of the experiment drives desirable behavior. You always have that sounding board, so youre never really alone. We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. You can best reach me on LinkedIn. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. Interested in joining the team? Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. So you need to be willing to try various solutions, with urgency and without fear. Its a huge competitive data moat. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. Thats a ton of operating leverage and drives up the LTV / CAC ratio. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. The image below shows that the economics of a single order can look like. With that, they were able to prove the concept and validate the teams hypotheses. We also pick the brains of any Launchers who visit our office. Ive heard this repeated often: Speak as if youre right. Get this delivered to your inbox, and more info about our products and services. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. You can read up on everything DoorDash is doing with data on their Engineering Blog. Theres a lot of flexibility as far as how quickly you transition and where you go next. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. 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