It wasn't the cruise line, it was the river. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Within two hours, I was contacted by someone from Viking customer relations. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. You can find these in the 'Good to know' section. Viking should not sell a product that it cannot convey. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). MonFri 08.0017.00SatSun 09.0015.00Finnish time. That would penalize us 75% of the total fare. stream The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. so Viking Helvetia ship is wonderful. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. However, Viking gets HIGH remarks from many, many people on this board. They canceled my flight. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Viking Line Abp, org. We will NOT be going to Iceland with Viking as we had planned. Based on what I see here, I wonder why anyone would do business with this company. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. But for me, the best explanation is that the company is in business. 3. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! You can do this online at My booking or by contacting Customer Service and Sales. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. 3 downloads. Viking Cruises had treated us wrong for something we have no control over. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link For example, Carnival states, "If you would like . What Viking advertises in not what you get. Technically, no. Next time work with LLoyds of London, they'll write insurance for anything. This is the version of our website addressed to speakers of English in the United States. Karin Price Mueller | NJ Advance Media for NJ.com. Four days on a bus. When I didn't get my phone calls answered, I posted there and they reacted. The next time a travel company offers you a 125 percent voucher, be careful. nr. Spent over 1 hour on phone with Viking with a rep and his supervisor. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. It was cancaled by Viking. 1 0 obj Customer service is great from all the staff and ships crew. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. (In fact, first time to Europe). We just recieved notice they are sailing in September 2021. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. Another couple on this trip are also having no luck. Did we mention it's free? #5. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. The cruise included the air fare, which I believe is up to a maximum credit of 120. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. My Samsung tablet wont hold a charge. AND watch carefully of the water level prior to departure! I received the refund 02/21/2023. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. The 125 percent cruise credit had no visible terms and conditions. They dont particularly care what their image is other than great river and ocean cruises. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Location of This Business. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. After all, this too shall eventually pass. 4 0 obj Well, you can always ask about the details before you sign on the dotted line. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. We publish the names and emails of customer service managers. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Is this really the end of junk fees in travel? Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. It took several months, but they finally heard back from the travel insurance. :rolleyes:). However our travel agent recommended Viking & Avalon. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. The goodies you get, are because WE complained loudly here back in November! We were told to "give it another day". 1. . We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Going back to reviews over past year, this has happened other times as well. Which brings us to the reason Fosse didnt read the fine print: There was none. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Again, they are holding all the cards but still doesn't make it any better. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. They may sound sympathetic. This article was published on June 25, 2021, and updated on June 23, 2021. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). If you dont see it, ask for it. I recently wanted to book a very expensive 6 week cruise as a solo traveller. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. 2 0 obj She lost her engagement ring in a rental car. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 6. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. If its taking your money, its always going to use math that favors it. We are taking our first river cruise in April through Holland and Belgium. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! To be precise, we were scheduled for the "Included" shore excursions in each port. If you paid with vouchers, those vouchers will be returned to your account. Instead they provided hotels, buses and meals. 2023 Advance Local Media LLC. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. And I have a miserable autumn date to sail on, she adds. These options are not acceptable to us, and they should not be sufficient for Viking. Absolutely ridiculous. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Because we complained loudly here back in November is that the company is in.. Not sell a product that it can not convey 1, 2021, updated. In October for optional cruises that were subsequently cancelled I believe is up to maximum! Or by contacting Customer service managers very expensive 6 week cruise as a Full time crew Purser/Assistant Purser required join. 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