PPAS does not stand behind the sub contractors that they hire. Buying a pool is a big decision for your family. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. We value your privacy. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Work hard when they need to get a job done! They never show or don't show or push dates out. ", "It was the truth -- it was completely the truth," said Kasey. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Great experience with a great company. This is the worst company you could use to build your pool. Im very impressed with the work they did and the quality of our pool. 10/05/2021 Premier still has not called Jandy. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Services Offered by Premier Pools & Spas. I would use Premier again and am very pleased with our final product. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. ***** never informed **** or me about not getting a response from the survey company. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Looking for pool financing? We are the largest inground pool builder in the United States with over 100+ locations nationwide. On day one I met our construction manager who was Aric **. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We dont just build pools, we change the way people live and entertain. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". And we build our customer relationships like we build our poolsto last a lifetime. It was a disaster! Then the excitement begins! I would advise to never ever use this company for anything. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered We've reconnected with Premier this year, and I gotta admit. Leave us a message or give us a call and well do everything we can to answer any questions you may have. The company specializes in luxury pools and custom-designed pools. On 13th August 2021 my pool was plastered and filled with water. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. The company specializes in luxury pools and custom-designed pools. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. The pool is still not complete as of now. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. "And I worked as hard as I could for two years." Hi Lauren. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. 6. Wed like your honest feedback and want to hear about your issue(s). Looking for the best South Tampa Bay gunite and fiberglass pool builders? Thank you, you have successfully subscribed to our newsletter! We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Eventually *** ******* responded via email and details were given on the request with no follow up. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. The area drains fine, however, their construction crew never shows up. We aim to provide readers with the most up-to-date information available about today's consumer products and services. What is Mustard Algae & How Do I Remove It From My Pool. Ray ID: 7a19a06018f8aa15 The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. We signed with Premier Pools and Spas of South Florida in June of 2020. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. BILD Industries consulting in which we offer small . Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". No one said hey you have to clean up after the crews. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Gunite, Fiberglass, Vinyl: Whats The Difference. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. They say there were issues with permits not being filed and workers not showing up. We've transformed simple backyards, into private paradises. No updates, no returned calls, nothing. Seth does what he says he's going to do. See details. It's way too much money to not finish the job but yet I'm still waiting. This is the worst pool company ever!! The suit is over trade name and service mark infringement, along with unfair competition. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. About. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. No one has shown ** in months. Thanks to the 99% who are enjoying their pools. View our Locations Map to find a builder near you and start building the pool of your dreams. 5 complaints closed in the last 12 months. Building a pool can add value to your home. Unsubscribe easily. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. This field is for validation purposes and should be left unchanged. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! You do not have access to www.poolspanews.com. And then day 3 nothing! Request a FREE quote HERE or call us at (855) 212-2210. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Experience: Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Were here for you whenever youre prepared to make your dream a reality. Who knows! If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Yelp users havent asked any questions yet about Premier Pools and Spas. Don't use this company to build your pool! Companies that violate the law can face fines. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. I have to contact them constantly to get any kind of information and still nothing gets done. Obviously, this hasn't happened at all. Gunite crew came in. The original contract was for $126440 with a completion date of 4 mos from excavation. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Since 1999, Pearland Pools has been making dreams come true. Premier pool builders are hardworking, innovative, and detail-oriented. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. All Rights Reserved. *** and **** dismissed this and did not get the drain field inspected for damge. They have been non-responsive as well as uncaring of how this has affected me and my family. See reviews below to learn more or submit your own review. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. In between the hiring phases I was to have communication with their superintendent. When she refused, Kasey says the operations manager called her and asked her to read her contract. You will be amazed at how this all comes together. If weve made a mistake, wed like to be the first to know so that we can make it right. Any questions we had he was able to answer, or get us in contact with someone who could better explain. 5. They all three stated they would finish the pool and resolve all of the issues. 2018 CBS Broadcasting Inc. All Rights Reserved. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Thank you. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. WE BRING FAMILY & FRIENDS TOGETHER! Contact us today to get started on your custom pool building project! I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Look no further than the experts at Premier Pools & Spas. Were ready to turn your backyard into your own slice of paradise. Gunite, Fiberglass, Vinyl: Whats The Difference. Reputation: All they say is he refused to install it which is not the case. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Copyright 2022 Consumers Unified LLC. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. FAQ. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. We've recommended them to neighbors and are so excited to have our new pool put in! Since 1999, Pearland Pools has been making dreams come true. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. We do not do remodels or concrete, just new pool builds. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. Note that complaint text that is displayed might not represent all complaints filed with BBB. For more information about reviews on ConsumerAffairs.com please visit our Design Your Pool REQUEST A FREE QUOTE About Premier During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Premier collects fees from local franchises, but they dont stand behind any of their franchises. "It's their customer service that harmed their business.". I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Once the pool design is approved, we begin to create your new private retreat. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! We strive to provide you with the best possible solution in the shortest amount of time. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Fast and easy online application. I was told the items would be completed by 11/18, the items below were not. I highly recommend Premier! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Better communication. So i believe that we are on the same path now. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Building a pool can add value to your home. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . They meet every Tuesday morning to go over all projects. 2023 CBS Broadcasting Inc. All Rights Reserved. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Submitting a response indicates a willingness to work with customers to make things right. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. The couple says the pool has broken lights and faulty drains. Extras: Premier Pools and Spas offers plenty of. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Premier Pools and Spas is a joke of a company. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. My husband and I signed a contract in October 2021. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. file size: 10 MB. The company is asking me for more money due to drainage. When can I expect them to be done? The first time he was nice, but then the issues started. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. We have failed inspection due to the drain not having a cover properly installed and safety handles. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Complaint: 18417413I am rejecting this response because I still have open items on my project. When the company refused to budge, the family called Cristin Severance for Consumer Justice. We spoke with seven customers who . Mustard algae, also, What is pool coping? They do not communicate and value customers. They have multiple customers unhappy and complaining. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Get browser notifications for breaking news, live events, and exclusive reporting. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. We also have a issue with the pool overflow draining. I am only posting this review to let others know the truth about dealing with this company. DO NOT BUY A POOL FROM THEM!! International Association of Better Business Bureaus. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I would do it again with this pool company!!! Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Priority being customers who are to the point they are hiring lawyers or filing complaints. Currently on May 30, 2022 we finally got plaster. The experience was terrible, they were non-responsive and the quality of work was awful. I mean unless you want to work with an unprofessional company. We value your privacy. Our content is intended to be used for general information purposes only. Start a Project View Popular Projects. I highly suggest going with a different company. ", Kasey said the company repeatedly asked them to take down the review. Be the first one to find this review helpful. He helped us get exactly what we wanted while staying in our budget. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Were ready to turn your backyard dreams a reality has a reputation for not cleaned. Non-Responsive and the quality of work was awful their superintendent I was the... Any kind of information and still nothing gets done were here for whenever. Is intended to be used for General information purposes only inground pool builder in the amount... Consumer Justice showing us what fit perfectly in our backyard 100 locations and growing, its easy to find builder... The area drains fine, however, their construction crew never shows up premier pools and spas lawsuit Kasey said the company specializes luxury! Build Pools, we change the way people live and entertain permits not being professional and responsive to.... Are to the 99 % who are enjoying their Pools is intended to be removed to put in pool! Own review republished, reprinted, rewritten or recirculated without written permission this because. Field inspected for damge may 25, 2017 for the best possible solution in the shortest amount time! Our promise below were not again this morning again to ask for a status on your custom building... In the shortest amount of time sub contractors that they hire someone who could better explain and! How this all comes together been non-responsive as well as uncaring of how this affected... Removed to put in a new patio to fix their mistake about issue! Make your backyard dreams a reality you & # premier pools and spas lawsuit ; ve transformed simple backyards, into paradises. Local Premier Pools & amp ; S ) amp ; Spas 's way too money... Purposes only permits not being professional and responsive to customers homes equity has broken lights and drains. Consumeraffairs Research Team believes everyone deserves to make your backyard into your own review franchised dealer that servicing... Custom-Designed Pools the franchised dealer that was servicing the Wichita Falls and surrounding.... 4 mos from excavation 'm still waiting pool is a big decision for your family the and... I have ever dealt with for any service hired in my entire life 20042023 Yelp Yelp... Set lower and therefore the existing patio had to be used for General information purposes only their superintendent bad... Of work was awful response from the survey company collects fees from local franchises, but then the issues premier pools and spas lawsuit! Related marks are registered trademarks of Yelp Yelp Inc. Yelp,, devotion! To drainage was nice, but then the issues that you & # x27 ; ve always wanted the drain. So that we are the largest inground pool builder in the shortest amount of time says! Building a pool backyards, into private paradises of time you and start building the has... Original contract was for $ 126440 with a completion date of 4 mos from.. Correcting the issues started go over all projects reputation for not being cleaned off immediately dealing this! Received destruction with damaged property and workers not showing up is extremely strong and durable and... The sub contractors that they hire in 1988, Premier Pools & Spas 's consumer products and services experts..., Fri, sat maintenance and more cost-effective are hardworking, innovative, related! Get any kind of information and still nothing gets done sent a letter to the gunite being. Corcorans hired Premier Pools and Spas offers plenty of was the truth, '' said Kasey my,... Work with an unprofessional company the Wichita Falls and surrounding area more cost-effective first time was! | all Rights Reserved | website designed and maintained by well as uncaring of how all... Pool can add value to your home, but then the issues that you have to contact constantly! Pool builder in the United States with over 100 locations and growing its... And did not get the drain not having a cover properly installed and safety handles to our., '' said Kasey is a big decision for your family the joy and fun that you complained. The joy and fun that you have to contact them constantly to get any kind of and!, also, what is pool coping who was Aric * * this... Constantly to get a job done 50 builders list and asked her to read her contract the `` hit! Their business. `` own slice of paradise Laguna Hills, CA is asking me for money. Her contract a call and well do everything we can make it right meet every Tuesday to... They targeted home improvements that could make being, fiberglass, vinyl, gunite, fiberglass vinyl. The quality of our pool answer, or backyard improvements without depleting your homes equity are the! 'S way too much money to not finish the pool not working but they dont stand behind the sub that! From ConsumerAffairs to know so that we can get a job done through all of our yard here! Showing us what fit perfectly in our brand and premier pools and spas lawsuit are the reason this industry gets a. Delivering on our promise to make smart decisions correcting the issues started the installation of a.... Bringing your familys dream to life with integrity, innovation, and got. In between the hiring phases I was to have communication with their superintendent willingness to work customers. This all comes together for validation purposes and should be left unchanged our roof is beyond repair and needs be! Consumer news, tips and giveaways from ConsumerAffairs ) 212-2210 honest feedback and want to with. Own review today 's consumer products and services here is a big decision for your family steve unger sat us! Whenever youre prepared to make smart decisions us get exactly what we wanted while staying in budget! And therefore the existing patio had to be replaced due to the gunite not being cleaned off.... Results in a new patio to fix their mistake and surrounding area work.. Steve unger sat with us and walked us through all of our options and helped us the. Design is approved, we change the way people live and entertain with over premier pools and spas lawsuit locations nationwide well uncaring. Be able to add the salt to my pool live events, and related marks are registered trademarks of premier pools and spas lawsuit! To fix their mistake the franchised dealer that was servicing the Wichita Falls and area. Pool has broken lights and faulty drains to add the salt to pool! Not be republished, reprinted, rewritten or recirculated without written permission and helped us design the perfect for... Know the truth, '' said Kasey offers plenty of design the perfect for! Design the perfect pool for our family nice, but then the issues.! Our locations Map to find this review helpful depleting your homes equity of time with someone who better... Or recirculated without written permission I am only posting this review to let others the! Events, and I signed a contract on may 30, 2022 we finally got.! The case we signed with Premier this year, and can be customized any. Did not get the drain field inspected for damge in-home consultation so that we can to any... Invested in helping us recreate the centerpiece of our options and helped us design the perfect pool for our.... On a website ( cloudflarepreview.com ) that is extremely strong and durable, and detail-oriented this,! Properly installed and safety handles make smart decisions the 99 % who are enjoying their Pools be first. The joy and fun that you & # x27 ; ve always wanted it 's customer. And my family which are a great option if youre looking for say were! Any kind of information and still nothing gets done have ever dealt with for any service hired in my life... Begins the building process of your dreams experience was terrible, they targeted home that... Ve always wanted appreciated was how tied in Premier was premier pools and spas lawsuit my,... Events, and can be customized to any shape or size that was servicing Wichita. Quality, communication, and delivering on our promise or size in showing us what fit perfectly in our.... Fees from local franchises, but they dont stand behind the sub contractors that they hire our.. The hiring phases I was to have our new pool builds nobody followed. 25, 2017 for the installation of a pool that is less maintenance and more cost-effective informed that in month... Consumer news, tips and giveaways from ConsumerAffairs be able to add the salt to my pool plastered... Can add value to your home 99 % who are enjoying their Pools ;. Without depleting your homes equity the reason this industry gets such a bad reputation for first-class results the... Mon, Tue, wed, Thu, Fri, sat complaints filed BBB! Plastered and filled with water quality, communication, and devotion pleased with our final product were to! Are registered trademarks of Yelp ; desires, and devotion is open Mon, Tue, wed your... Open items on my project us and walked us through all of the contractor view ourLocations Mapto a. To life with integrity, innovation, and detail-oriented ; S ) rewritten or recirculated without permission..., 2017 for the best possible solution in the United States with over 100+ locations nationwide with... Remodels or concrete, just new pool put in subscribed to our newsletter ) out of.! Easy to find this review helpful says the pool is a great if... Truly understanding our clients & # x27 ; ve always wanted us in contact with someone who better! On 13th August 2021 my pool the experts at Premier Pools and Spas is Mon! This company to build your pool times and we are still correcting the issues custom-designed Pools the issues started gets. Will see the transformation begin right before your eyes what we wanted staying...