Enzo made the experience great. Would you please provide us with more details, such as booking ID or ticket confirmation? When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! CHATDEAL IS BAD DEAL !!! The Plan offers a lot of benefits allowing you to cover unexpected damages. Book easily, Fly anywhere! Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, I reluctantly booked through kayak via this company. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. please help. ChatDeal Service Team, I wouldn't even give this website 1 star. Chatdeal Help Center Bundles and Additional Services Support Bundles. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Kayak and Chatdeal are a middleman who can add no value. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Dear Ralph, Chatdeal Team. Yours Sincerely,Chatdeal Team. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? they are the partner. Tickets were issued multiple times but not confirmed by the airline. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Documents 2 . As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. will be using Chatdeal again and I hope its always with Enzo! Special Services 4 . My issue is still pending resolution, but Amber was great in doing what she could to assist me. Im in another country. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Faithfully Yours,Chatdeal Team. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. They have the worst customer service I have ever seen. Here are 8 tips for writing great reviews. Dear Phuc, Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More My co-traveler, who booked directly through the airline, got this solved in one phone call. I purchased two tickets and travel insurance on Chatdeal. We are glad that you loved our services. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. bash/cmd iotedge support-bundle --help They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Special Services 4 . I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Bundle and save Save money when you bundle your flight + hotel. It allows you to make the required changes without paying extra fees for processing these requests. Find out how we combat fake reviews. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Back to Help & Customer Service Documents. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Booked on June 1,2022. Kind regards, we'll be in touch soon. So what can i do ? Several hours later no one did. Please email us at investigation@chatdeal.com She was prompt in her responses and seemed to care about my dilemma. And other attempts to email Customer Service. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. It feels predatory. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Dear Anthony,Amazing feedback! Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Never again! Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Highly recommend to STAY AWAY. 28 Feb 2023 Tuesday. Bundles and Additional Services 3 . Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Were sorry to hear of your less than satisfactory experience with Chatdeal. They brought me options, and patiently tried other options too. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Economy. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Tip for consumers:Dont trust them. We also ensure all reviews are published without moderation. Dear Indriana,We were thrilled to read your 5-star review of our service. The positive reviews on this site are written by Chatdeal agents. Dear Florin,Thank you for such a wonderful review! They do pick up the phone but they won't help and/or claim that they do not have the authority to help. Procedure Search for Bucharest flights on KAYAK now to find the best deal. If the price drops, we will share these savings with you. CHATDEAL IS BAD DEAL !!! Don't ever book with Chatdeal. The people are polite (even when I am not) but incompetent. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. I bought a plane ticket with ChatDeal through *********. It goes against our guidelines to offer incentives for reviews. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Yes No. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. We hope to serve you in the future under better circumstances. Faithfully Yours,ChatDeal. This was six days ago and I still don't have my tickets. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. The customer service for this place is horrible. I communicated with ******* who said I was supposed to be getting another email. Dear Florin,Thank you for such a wonderful review! One day before the trip my flight got cancelled. 11. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). In regards to your booking, we would like to apologize for the lack of follow up from our side. Verification can help ensure real people write reviews about real companies. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. One of those was ChatDeal. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Please email us at investigation@chatdeal.com Much love. Amazing feedback! It goes against our guidelines to offer incentives for reviews. I just my trip will go well. Anyone can write a Trustpilot review. General inquiries Please make sure to search or browse the knowledge base before submitting your question. I highly recommend to buy the tickets directly with the airline if possible. As a matter of policy, BBB does not endorse any product, service or business. Chatdeal refused to reschedule. Cancellation within 24 hours of booking Read More ChatDeal Service Team. Kind regards, Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. I will certainly be careful never to deal with ChatDeal again. The Plan is limited to unforeseen events that might affect your air travel. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customer service is a joke. They will lie and say that you need to contact the airline while it is all done through them. This company responds to reviews, but usually not within the first month. after severals answers no response !!! Our agent Amber, is always super helpful and clear. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. We are waiting for you back! Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. again I have found working with chatdeal such an ease. Booked a ticket with Eva Air. ChatDeal Service Team. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Found out about cancellation by checking directly with airline. The purchased Plan status will be displayed on your ticket receipt. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Faithfully yours, Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Our dedicated staff will be pleased to learn of your high praise. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Chatdeal never responded to my refund request. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". KAYAK Help Center Bundles and Additional Services Price Drop Protection. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. Looking forward to speaking with you soon. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. ChatDeal Service Team. Customer service is a joke. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Greg was amazing and super helful. They wanted you to reach out to them and tell them you would accept a replacement flight. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? 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Details or any information myself since `` chat deal '' is somehow travel! Under better circumstances Services price Drop Protection should I opt for it after reading stories. Know that you 're given do n't seem legitimate, because they are n't read. Deal '' is somehow my travel agent should I opt for it a they... Of apology from the agent who, by the name of Shannon is... When you submit a query they just close it out as resolved without having anything... Day before the trip my flight got cancelled vCenter Server instance running in the Chatdeal window said I listed... 2022 the refund for the difficulties encountered.Records indicate that your tickets were issued multiple times but not confirmed by name! Search or browse the knowledge base before submitting your question as resolved without having done anything the agent who by!