View Junard Yu's business profile as Customer Service Assistant at Mercury Drug. Providing accurate information to customer queries. Subscribe to the Service Blog below. Managing a team of junior customer service representatives. To be successful in customer service, you must have some basic traits. Since customer service requires offering items to customers to entice them into purchases, it's key to be very persuasive. We look forward to reviewing your resume. Their goals are to ensure customers learn how to use the software, successfully implement it into their companies, and get the desired results. Review the following effective entry level customer support specialist job description from HubSpot below to see what we mean: In addition to the specifics detailed above in the customer service job description, for an entry-level customer support role like this one, job descriptions should include the following: If the target audience for an entry-level position are recent college grads or soon-to-be college grads, it's important that the description is crystal-clear for a candidate who may never have applied for a job before. Learn about the key requirements, duties, responsibilities, and skills that should be in a health care customer service representative job description. Contract: Permanent, Full-time (5 days a week, some weekends included, 9am-6pm), office-based (more flexible options can be considered). A Customer Service Representative also handles concerns, complaints, or other issues. Using a machine learning data analysis, we determined the following key facts about customer service assistant job descriptions: Customer service assistants are responsible for managing customers or clients who have concerns or inquiries related to products sold or services rendered by the company. By the nature of his/her job, the service assistant is usually the first point of contact a customer has with the company when the customer has a problem with the companys service or product that they want solution to. Find contact's direct phone number, email address, work history, and more. Learn more from our. They train new reps and keep track of their progress. Detail the responsibilities, metrics of success, and teams candidates will collaborate with. Handling customer complaints in a professional manner. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. 2023 Forbes Media LLC. Here is the job description of a Customer Service Assistant : Our business is seeking a Customer Service Assistant to work within a growing team. PHP 189,000/yr Avg. Employers hiring for the customer service assistant job most commonly would prefer for their future employee to have a relevant degree such as Experience working with customer support. Free and premium plans, Customer service software. Detail the mission, the product or service, and the problem your company is setting out to solve. Sites like Indeed, Glassdoor, and Monster are great for spreading the word about your job. I have been with Mercury for almost 20 years and would absolutely recommend this company to anyone I know. They typically record customer data to improve products or services in the future. Their duties include answering customer calls, keeping track of common complaints and alerting management when a situation starts to escalate. Popular Most Recent Oldest First Easiest Most Difficult Interviews at Mercury Drug Experience Positive 59% Negative 19% Neutral 22% Getting an Interview In Person 48% Applied online 37% Recruiter 7% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Mercury Drug Pharmacy Assistant (12) Cashier (7) Pharmacist (4) Real reviews by real company employee past and present here on JobStreet.com Philippines . We have included service assistant job description templates that you can modify and use. But for those companies that do hire CCOs, they sit on the company's executive leadership team and work with the board of directors to make high-level company decisions, specifically as they pertain to customers and the teams that work with them. Just be yourself while answering questions. Remote Customer Service Representative. Mercury Drug Corporation reserves the right to modify, change or amend this policy at any time with effect from the specified date. Make sure you clarify those skills and experiences that are nice to have vs. need to have. You typically works in a retail setting, as part of a customer service call center, or for a company. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. HR is very kind and not intimidating. This role is key to many global companies who have customers around the world. provides qualified, responsible and professional assistance that will demonstrate the companys ability to provide quality service for the community. See pricing, Marketing automation software. Zippia analyzed thousands of customer service assistant job descriptions to identify key pieces of information you want to include. ProfitWell does this clearly in the "Requirements" section. They help their teams understand company goals. Sign In. They train new reps and keep track of their progress. The customer service assistant role is crucial to the success of any business due to the customer-centered duties, tasks, and responsibilities they perform, which are shown in the job description example below: Ensure that every customer who steps in through the company's door leaves a happy person Therefore, it is expected of a customer assistant to be up-to-date with all the companys latest and old products or services, and also the promotions that are going on, and be able to give customers the right information concerning what they are inquiring about. In order to influence the minds of the other employees, you must show the importance of remaining customer-centric. Their duties include receiving inbound calls, responding to complaints and selling a company's products or services. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. In this role, you will solve customer problems, arrange services, and sell products. Top 7 sales representative interview questions with detailed tips for both hiring managers and candidates. This role requires an ability to communicate eloquently and guide others successfully. describes the root of the role -- customer service -- while putting it into context to continue attracting the candidate to the product and the mission. Assistant Service Manager Job Description, Customer Service Assistant Job Description, Customer Service Assistant Manager Job Description, Customer Service / Service Specialist Job Description, Customer Service Representative, Service Job Description, Acceptance/checking of deliveries from couriers, May offer additional services and repairs to customers, Sort incoming new business work electronically, Handle all transfer paperwork requests and follow up calls on the transfer requests, Prepare and mail new annuity contracts which generate from our automated contract assembly system, Responsible for the delivery receipt follow up process, Check and sort documents to be imaged or sent to storage, Prepare and mail fund prospectus to new clients, Enter information into database systems to support the New Business process, Various duties, including ordering supplies, photocopying and other related tasks, Direct residents and families to appropriate resource person for resident care information, Document resident information daily in the computerized documentation program, Communicates with resident, family and other members of the health care team (verbal, non-verbal and written), Initiates actions designed to prevent, minimize and/or correct potential or actual safety hazards to residents and/or staff, Perform customer service function making unoccupied beds, passing linen, passing nourishments and ice, stocking supplies, transporting residents, passing and collecting trays, recording meal percentages, Answer call bells promptly and refer to appropriate caregiver assisting, Serve as a transporter for Therapy Services, Assist with podiatry, dental and vision screening visits and documents outcomes appropriately, Ensure a high level of customer service when liaising with internal departments, Administrative Support to Quotation Specialists, Supporting the Service Advisor in undertaking day to day tasks such as creating next day job cards, checking manufacturing systems for service measures and recalls, Works with all colleagues across the site to provide a seamless service to customers, Schedules work to meet customer requirements, taking into account Workshop/Bodyshop utilisation targets, job complexity and parts availability, Assist our technicians with basic repair and maintenance, Retrieve and deliver cars and equipment between our service locations and customers, Excellent verbal and written communication skills including the ability to influence internal and external customers, listen effectively and solicit input from others, Solid organizational and time management skills to prioritize, adjust priorities, and meet deadlines, Strong team player with initiative to learn new tasks and seek direction when needed, Familiarity with Microsoft Word, Excel and Access, Sort all inbound mail and packages for delivery to recipients in a timely and accurate manner, Collect mail and packages from for processing and shipping\mailing twice daily, Fold, insert and seal transactional documents such as invoices, credit memos and statements with folding\insertion equipment, Fold, collate and insert large mailing projects for USPS bulk mailings, Meter and prepare appropriate documents for presort mailing of transactional documents and bulk mailings, Determine best method of shipment for mail and packages to meet customer requirements, prepare and process shipments via USPS, FedEx, UPS and DHL, Provide print bindery operations to meet print production schedules, Work with the Digital Production Specialist and Digital Print Operator to ensure binding, finishing and fulfillment is accomplished on schedule, Service Assistants provide print finishing such as padding, lamination, drilling, cutting, folding, scoring, slitting, mounting, punching and twin loop binding, Monitor shipping email box to fulfill supply, toner and paper orders placed by WW brands, departments and retail stores, Ability to work cooperatively with other employees and departments, General ability to demonstrate mechanical aptitude, Support Operations Department in administrative tasks, Check completeness of documents provided after service, Ensure a high data quality level in existing ERP system (Axapta), Book hotels, arrange transport (flights, buses, trains), Reports to work as indicated on the work schedule and in the correct uniform, Obtains station assignments from hostess/host or Manager On Duty at the start of the work shift, correctly completes all assigned opening and sidework duties in a timely manner, Sets-up and restocks service stations before, during and after service, Serves water, bread and butter to guests in assigned area immediately upon being seated, Removes dishes, silverware, glassware and all other items when guests are finished using them, Returns dirty dishware, glassware, utensils and linen to the dishwashing area, Resets vacated tables according to the procedures stated in the RCSH training materials, Communicates to the service staff any requests or needs of the guest, Experience in administrative or assistant role is necessary, Good knowledge of MS Office with focus on MS Excel, Practices teamwork by assisting fellow employees in refills, table maintenance and bussing to enhance the guests dining experience, Assists service and steward staff in spot cleaning in dining room, as needed, Performs all closing duties/sidework before end of shift, Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet Service Assistant, Presenting recommendations to customers and keeping customers informed during their visit, Communicating with technicians and managers, Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs, Inspect repair orders daily for legibility, accuracy and legality, Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts, Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees, Assists with the purging with nitrogen of all large welded house lines on market enhancement and new business jobs before gas is introduced to the system, Assists with and ensures the safe operation of gas utilization equipment, Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 35 pounds, Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment, Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length, Must be able to communicate effectively and listen attentively to supervisors, employees and guests, Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items, Strong computer & typing skills ability to type efficiently. A customer service representative job description should include all relevant information about the position, from its required qualifications and preferred skills to its duties, and what your business offers its employees. You may have to handle employee conflicts, long-term customer complaints, or employee misconduct, and it's essential that you are prepared with the proper training to handle those situations. and B.A. Track record of over-achieving quota for customer feedback, customer experience; and at; here4you@mercurydrug.com; for customer service, pharmacy counseling needs, product availability, promo offers, prices, suki points queries; Store Services. Associate Customer Service Representative Description, Customer Service Administrative Assistant Description, Customer Service Administrator Description, Customer Service Professional Description, Associate Customer Service Representative, Customer Service Administrative Assistant, Associate Customer Service Representative Employment Near Me, Customer Service Administrative Assistant Employment Near Me, Customer Service Administrator Employment Near Me, Customer Service Advisor Employment Near Me, Customer Service Agent Employment Near Me, Customer Service Associate Employment Near Me, Customer Service Consultant Employment Near Me, Customer Service Expert Employment Near Me, Customer Service Leader Employment Near Me, Customer Service Liaison Employment Near Me, Customer Service Professional Employment Near Me, Customer Service Specialist Employment Near Me, Customer Service Team Lead Employment Near Me, Customer Service Assistant Buckingham, PA, Customer Service Assistant Centennial, CO, Customer Service Assistant Great Falls, VA, Customer Service Assistant Philadelphia, PA, Customer Service Assistant San Bernardino, CA, Customer Service Assistant Wesley Chapel, FL, The average customer service assistant job description intro is about 145 words, The responsibilities section contains an average of 9 bullets points, The requirements section contains an average of 7 bullets points, Customer Service Assistant Job Description. Our company is searching for experienced candidates for the position of customer service assistant. If we make any substantial changes to this privacy policy and the way we use your personal data, we will notify and post these changes on this page. Typically, customer service reps have a certain number of calls or emails that they must hit every day to meet their goals. Licensing or Certifications for Customer Service Assistant List any licenses or certifications required by the position: CPR, WPM, ACE, NAFTA, VA, APICS, QA Education for Customer Service Assistant List the role, the duties, and the responsibilities involved, as well as how successful employees will measure success. Position applied for: Registered PharmacistPharmacy AssistantCashierCustomer Service AssistantHuman Resource AssistantGeneral ClerkAccounting ClerkAircon TechnicianEstimatorAutocad OperatorAutomotive MechanicElectricianIndustrial Safety AssistantCompany Nurse Personal Information Last Name: First Name: You also have the option to opt-out of these cookies. Are you kind and caring? Customer Assistant Responsibilities and Duties: Attending incoming calls, chats and emails promptly. Okay naman, initial interview and then fill up the papers, second interview again and then taking exams and giving the requirements etc. Provide high quality valet service to our customers to & from their residences and/or places of business, Deliver vehicles between service and sales operations, Assist with the purging with nitrogen of all large welded house lines on market enhancement and new business jobs before gas is introduced to the system, Has responsibility for overall safety of job site situations, including limited and restricted spaces, Assist with and ensures the safe operation of gas utilization equipment, Assist with the safe removal of mercury seal regulators from customer premises, Assist the Safety & Environment area with mercury spill incidents, Assist with the operation and maintenance of the tank truck and tube trailer., Assist in the installation and maintenance of meters and regulators, Assist higher-graded employees in other duties as assigned, Principles for dealing directly with the public, Ability to design and develop retail lending products and services, Ability to leverage that information in creating customized customer solutions, Ability to provide qualified services to customers, Use specialized equipment (fire extinguisher, first aid), Opening sortation and distribution of Incoming/Outgoing mail, Franking of external mail and preparation for collection by Royal Mail, Operation of parcel courier machine and preparation of mail for collection by external couriers, Delivery/collection of mail around the business 3-times a day.

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