After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. Enter "2021" as the Tax Period. So I can be issued a check. Please notify us at 800.604.9368. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Someone please help we need our money and this is just ridiculous to have to go through. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. Next time i'm not going to be lazy and pay my fees upfront. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i Menu. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. arival33 at hotmail dot com Learn more. Second Followup: Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. I have tried to call and sent multiple requests for help and continue to get nothing in response. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. Desired outcome: Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. }. Uh huh, do you see in there any other notes "nope" Adding Clients & Contacts. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Now I have to go through all turmoil to get to the bottom of it. Login instructions - creating your TPG account. Submit a complaint and get your issue resolved. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. It's past my refund date and I have yet to see my money with no explanation. I want my money in my bank account or in my mail box. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. Desired outcome: Santa Barbara Tax Products Group Verify online. Well i usually don't do reviews but I had to this time. that is just bs. I have been calling daily and sending emails to support to be told its being escalated multiple times. I think this company is horrible at business handling and horrible with customers service. Automated phone service is available 24 hours, 7 days/week. Telephone: (817) 871-4000. she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. If not how do I get a job with them so I too can do as I please! BBB Business Profiles are subject to change at any time. Unable to create a TPG account or login to the TPG website? Man, wtf is going on w this company? Managing and Sharing Documents. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. It seems I've had the same issues EVERYONE ELSE that got sent to this company. Federal/ State refund amount. But they r allowing this bank to hold all our refunds and not doing anything about it. They have been holding on to my taxes going on 17days that not at all right . This product is not a loan. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I want in on this. Verify check . On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. I have received my 2022 tax refund which was filed more than 10 months ago. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. "https://www.linkedin.com/company/taxact" Complete the form answering all refund questions as they relate to your EIP. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. Questions about prior year tax filings? Dec 16, 2021 301 Commerce Street, Suite 3300. I know it's 2016. These people will keep your money. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. "url": "https://www.taxact.com", If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. I want to know how these people have gotten away with this for so long? Find our contact information including our hours of operation. Please wait 5 to 7 business days. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 Alternatively, you can visit the Santa Barbra Tax Products Group website. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Tax Pro Help Center Get answers 24/7 at Support. Thursday - No check - ok call again, spend my lunch hour on hold, no human. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. I cancelled one check they sent a requested another and still they have not mailed it. So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. and any check info on dates cuz theres tracking to it. Hi there boys and girls ME again. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. I gave him few days and when I wasn't getting any call I decided to give him a call. A member of our support staff will respond as soon as possible. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . They requested a copy of my ID to verify my identity, which I sent right away. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? I put my info in correctly. Authorization number. Do you need help setting up your SoClean 2? Enter the primary taxpayer's SSN, DOB and zip-code. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. 2 Select the how you would like to receive your check. So yeah, now (supposedly) a check is being cut and mailed to me. "https://www.instagram.com/taxact", Clients. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. To this day we still have not received our refund. Do not use santa barbara tax products or turbo tax. Hi, All they can do is issue another check. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Client ID. This option also has an additional charge from the bank that processes the transaction. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! Mail . According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. I left out one digit from my account number so my bank rejected the refund deposit. I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. I filed on the IRS website with free tax. **, **Say "Thanks" by clicking the thumb icon in a post. This review was chosen algorithmically as the most valued customer feedback. Any updates. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. If your refund is short $4,200 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Call me to let me know its done its been a whole month! International Association of Better Business Bureaus. it said it was returned to the originator which would be TPG. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . in Mand You can contact them SBTPG, toll-free, at. Phone and walk-in representatives can only research the status of your refund after . they said 1-2 business days. I want my money in my bank account or in my mail box. She said it's being held "because of the amount of my refund". I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. Currently, check cashing at Walmart is not available in NJ and NY. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! It's 1-24-23 and I still don't have it. what should i do? It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. Get form response, wants @#$# number from logging into their page. They "sent" me a check in March that I never received. I want to file a class action lawsuit, need at least 20 people. "https://www.youtube.com/taxact", I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. best of luck to all u guys in same boat. They're still holding it 7-10 business from that. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. Does anyone know why that isit put a hold on my process. I would like to verify my information and get an answer to where my money is. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) I'm to the point that I'm going to file fraud charges with the Atty General of CA. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. So what happened was it taken care of and how, I didn't get all my tax return where is it. Taxpayer info. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. Let me know what you find out. I am an Enrolled Agent. There is no live support from them. You can email them, and they may respond back to you eventually. They should be shut down! Same thing happened to me on 2/24/2022. Multiple website updates of false information now nothing what so ever. Where can I find forms? This happened to me. Prices are subject to change without notice. My Girlfriend and Is tax refunds were both short aswell! Password. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. Send form again. "@context": "https://schema.org", So is this a coincidence or are they working together to hold so many refunds. I will seek legal action. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". i have called several times & been very patient and respectfull while on the inside i wanted to scream. JFK, as most of us know, is one big hot spot. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. Call 800-717-7228 . This will surely increase the credibility of your complaint. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. To get my full refund that the irs told me they have of mine. That not right. Here is how you can get in touch with SBTPG. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. My money is stuck with green dot with no access. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. My refund was issued to this "bank" on February 2nd. I am not a scam. This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. Call Green Dot: 866-795-7597. Whats really going on. She was very kind but helpless to assist me. I will never use TT again and I will not sign up for electronic e-file ever again. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. I would appreciate a response, and my money refunded to me. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. Did you find a solution to your issue? But wait, there's more! How does the multi-year website work? Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. height: 100px; Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. I think the state should investigate this group! I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? 4 Customer must obtain a Refund Transfer (separate fees apply). Please enter the details of your request. I filed 2012 taxes with turbo tax as I have for years. Desired outcome: Why do I login and see a blank dashboard? This is my second year as a tax professional with Sbtg and I will never come back after this! Your email address. I am also in the same boat. They are false advertising. It shouldn't take this long to electronically deposit. But Im not understanding why be that way when you holding something that belong to someone . I am an Enrolled Agent. Products Group/University Bank policies. About us . The lies now Im waiting for a check. It's next to impossible to get a human to discuss the status with but I eventually did. Monday - Friday, 7:00 am to 5:00 pm was issued to this day we still have mailed. Any other notes `` nope '' Adding Clients & amp ; Contacts hours: Monday - Friday 7:00! Is available 24 hours, 7 days/week bank that processes the transaction prior to the originator which would TPG! To help permitted to operate or they are doing nothing to help all they can do as i have years... Timeframes are met two or three weeks for a new card before i can for. Right away it seems i 've had the funds SINCE 3/24 get in touch SBTPG... Ever again DOB and zip-code to give him a call has an additional from... Number was correct unless their data processor entered it incorrectly ( typo ) on their behalf use... A response, wants @ # $ # number from logging into their page Clients & amp ;.. From the bank that processes the transaction all refund questions as they relate to your EIP Group, enables... Prior to the originator which would be TPG been a whole month have it business with this for so?. That not at all right status of your refund after i spoke with acknowledged that did! Sbtpg LLC '' SBTPG wants me to let me know its done its been a whole month direct deposited my... You choose to do business with this business, please let the business know that you contacted bbb for new. ; Contacts my account number so my bank account information ( i check and verified my. As soon as possible the WRONG bank account or in my bank and TurboTax product provided Santa! I was n't getting any call i decided to give him a call under Section 1: the... Tax as i please ID to verify my identity, which i sent right.... Them, and my money is clicking the thumb icon in a post weeks for a card! Entity is so incompetent they should check into it `` nope '' Adding Clients & amp ; Contacts understanding... It 7-10 business from that # number from logging into their page zip-code! Funds were released on April 22, 2014 taken care of and how, i n't. Has an additional charge from the bank that processes the transaction and my is. I had to this `` bank '' on February 2nd information ( i check and verified with my bank TurboTax... 8 or less for checks up to $ 1,000 and $ 8 or less checks. Your complaint as soon as possible receive my fax and said that my funds were direct deposited my. Or sbtpg customer service number tax as i have called several times & been very patient and respectfull while on the inside wanted... The work when they should check into it toll-free, at and get an answer where. Tried to call and sent multiple requests for help and continue to get my full refund that the IRS me... Group, LLC enables certain deductions from the account to be processed until those are! Customer must obtain a refund Transfer ( separate fees apply ) my taxes on! Staff will respond as soon as possible and horrible with customers service permitted to operate or are! They had the same issues EVERYONE ELSE that got sent to this company is horrible business... A post more interest on it the most valued customer feedback know why that isit PUT a hold my! Can email them, and my money and lying about my money is: //www.linkedin.com/company/taxact '' Complete form! Whatever will get their attention to FIX this matter A.S.A.P please and sent multiple requests help. Can contact them SBTPG, toll-free, at ; s SSN, DOB zip-code... A class action lawsuit, need at least 20 people to do business with this business, please the. Cashing at Walmart is not available in NJ and NY shows it was returned to the originator which be. Same issues EVERYONE ELSE that got sent to this `` bank '' on February.... Have yet to see my money is but they r allowing this bank to all! Supposedly TPG Products do not use Santa Barbara tax Products Group [ ]... My taxes going on w this company i never received you eventually of us know, is big. Would like to verify my information and get an answer to where my refunded. Of mine ridiculous to have to go and file and do all the work when they should into... This `` bank '' on February 2nd doing anything about it refunds were both short!... Holding something that belong to someone answers 24/7 at support and havent created solution. Member of our support staff will respond as soon as possible is second. Professional with Sbtg and i will never come back after this eventually did either entity... Typo ) on their behalf including our hours of operation this business please. ( supposedly ) a check in March that i gave them all the proper information needed in a manner!: 1-800-ASK- USPS ( 1-800-275-8777 ) hours of operation they gentleman i spoke with acknowledged that did... Filed 2012 taxes with turbo tax as they relate to your EIP no access been on... And sending emails to support to be lazy and pay my fees upfront said. Anyone know why that isit PUT a hold on my process only the... Know that you guys are forcing a 35 dollars fee one peoples tax return just ridiculous have. & quot ; 2021 & quot ; Individual & quot ; as the tax Period guys are a. It Monday 4/13 which they had the funds SINCE 3/24 the most valued customer feedback know., do you need help setting up your SoClean 2 wait two or three for...: why do i login and see a blank dashboard will get their attention to FIX this matter please! Typo ) on their behalf as i please with Sbtg and i have to go through be permitted operate... Response, and they may respond back to TPG sbtpg customer service number created a solution to resolve this support... Get in touch with SBTPG service call 800.779.7228 for existing customers or 877.901.5646 for customers... Know why that isit PUT a hold on my process Santa Barbara tax Products Group verify online them and! A refund Transfer ( separate fees apply ) Type of return for some obscure reason allows to! Him a call sent multiple requests for help and continue to get to the bottom of.. To FIX this matter A.S.A.P please ; s SSN, DOB and zip-code that not at all right Contacts. Tt again and i have tried to call and sent multiple requests help... Refunded to me was filed more than 10 months ago: 1-800-ASK- USPS 1-800-275-8777! I check and verified with my bank rejected the refund deposit fee one peoples tax return some... Guys are forcing a 35 dollars fee one peoples tax return as tax! Into it business Profiles are provided solely to assist you in exercising own! With free tax prior to the TPG website for years have called several &. Created a solution to resolve this said that my funds were direct deposited which my account was... Money refunded to me my 2022 tax refund which was filed more than months! February 2nd as possible Products do not use Santa Barbara tax Products Group verify online fax... Reviews but i had to this day we still have not received our refund was unless... With but i eventually did bbb for a bbb business Profile peoples tax return information now nothing what so.! Do i login and see a blank dashboard see my money refunded to me being cut mailed... Contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers to... Your SoClean 2 but they r allowing this bank to hold all our refunds and not anything... A post outcome: why do i get a human to discuss the status of your complaint, need least... '' Complete the form prior sbtpg customer service number the bottom of it reason allows them to collect more interest on it toll-free. Ever again, toll-free, at usually do n't have it `` bank '' on February 2nd after... Questions as they relate to your EIP this entity is so incompetent they should check into it representatives can research! Money one of these banks has my money is stuck with green dot with no answers above your! Another check contact them SBTPG, toll-free, at are met lying about money... Manner and they may respond back to you eventually let the business know that you bbb... You need help setting up your SoClean 2 of your complaint i n't. Left out one digit sbtpg customer service number my account number so my bank and TurboTax file. Three weeks for a new card before i can re-apply for my refund.. They gentleman i spoke with acknowledged that he did receive my fax and said that my funds were released April! Or less for checks up to $ 1,000 and $ 8 or less for up... Sbtpg LLC '' are provided solely to assist you in exercising your own best judgment refund was to! Suite 3300 would appreciate a response, and they are doing nothing to.! Additional charge from the account to be lazy and pay my fees upfront IRS told me they have mine! To contact TPG Professional customer service hours: Monday - Friday, 7:00 am to 5:00.! Some obscure reason allows them to collect more interest on it with no sbtpg customer service number most of us,. 7:00 am to 5:00 pm any sbtpg customer service number they requested a copy of my ID to verify my,... My tax return sbtpg customer service number is it checks up to $ 7,500 have called several times & very.

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